Your search returned 187 results.

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		Marketing services : competing through quality / Leonard L. Berry, A. Parasuraman. by Berry, Leonard L, 1942- Parasuraman, A Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Toronto : New York : Free Press ; Maxwell Macmillan Canada ; Maxwell Macmillan International, c1991 Online access: Contributor biographical information Publisher description Sample text Table of contents only Availability: Items available for loan: TUS: Midlands, Main Library (2)Location, call number: Athlone General Lending 658.8 BER, ... Place hold Place recall Add to cart (remove)
		On great service : a framework for action. Leonard L. Berry. by Berry, Leonard L Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York ; London : Free, 1995 Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.562 BER. Place hold Place recall Add to cart (remove)
		Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. by Zeithaml, Valarie A Parasuraman, A Berry, Leonard L, 1942- Material type: Text Publication details: New York : Free Press, 1990 Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.812 ZEI. Place hold Place recall Add to cart (remove)
		Services marketing : a European perspective / Christopher Lovelock, Sandra Vandermerwe, Barbara Lewis. by Lovelock, Christopher H Van der Merwe, Sandra Lewis, Barbara Edition: [New ed.] / Christopher Lovelock, Sandra Vandermerwe, Barbara Lewis Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: London : Prentice Hall Europe, 1999 Availability: Items available for loan: TUS: Midlands, Main Library (5)Location, call number: Athlone General Lending 658.8 LOV, ... Place hold Place recall Add to cart (remove)
		Services marketing : a strategic approach / Karen P. Gonçalves. by Gonçalves, Karen P Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Upper Saddle River, N.J. : Prentice Hall, 1998 Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.802 GON. Place hold Place recall Add to cart (remove)
		Principles of services marketing and management / Christopher Lovelock, Lauren Wright. by Lovelock, Christopher H Wright, Lauren Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Upper Saddle River, N.J. ; London : Prentice Hall, 1999 Availability: Items available for loan: TUS: Midlands, Main Library (2)Location, call number: Athlone General Lending 658.8 LOV, ... Place hold Place recall Add to cart (remove)
		The world of superservice : creating profit through a passion for customer service / Ken Irons. by Irons, Ken Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Harlow : Addison-Wesley, 1997 Availability: Items available for loan: TUS: Midlands, Main Library (5)Location, call number: Athlone General Lending 658.812 IRO, ... Place hold Place recall Add to cart (remove)
		Customer service and support : implementing effective strategies / Colin G. Armistead, Graham Clark. by Armistead, Colin G Clark, Graham Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Financial Times, Pitman Pub., 1992 Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.812. Place hold Place recall Add to cart (remove)
		Project management for information systems / edited by Don Yeates and James Cadle. by Yeates, Don Cadle, James Yeates, Donald Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: London : Pitman, 1996 Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.4038 YEA. Place hold Place recall Add to cart (remove)
		Services management : an integrated approach / edited by Bart Van Looy, Roland Van Dierdonck, Paul Gemmel. by Looy, Bart van Dierdonck, R. van (Roland) Gemmel, Paul Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: London : Pitman, 1998 Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 338.4068 VAN. Place hold Place recall Add to cart (remove)
		Empowering service excellence : beyond the quick fix / Conrad Lashley. by Lashley, Conrad Series: Cassell services management \| Cassell services management Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: London : Cassell, c1997 Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658 LAS. Place hold Place recall Add to cart (remove)
		Property management : a customer focused approach / Gordon Edington ; foreword by Sir John Egan. by Edington, Gordon Series: Macmillan building and surveying series \| Macmillan building and surveying series Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Basingstoke : Macmillan, 1997 Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 333.33 EDI. Place hold Place recall Add to cart (remove)
		Interactive services marketing / Raymond P. Fisk, Stephen J. Grove, Joby John. by Fisk, Raymond P Grove, Stephen J. (Stephen John), 1950- John, Joby, 1957- Grove, Stephen J John, Joby Edition: 1st ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Houghton Mifflin, c2000 Availability: Items available for loan: TUS: Midlands, Main Library (3)Location, call number: Athlone General Lending 658.8 FIS, ... Not available: TUS: Midlands, Main Library: In transit (1). Place hold Place recall Add to cart (remove)
		The complete guide to customer service. Linda M. Lash. by Lash, Linda M Material type: Text Publication details: Wiley, c1989 Availability: Items available for loan: TUS: Midlands, Main Library (2)Location, call number: Athlone General Lending 658.812 LAS, ... Place hold Place recall Add to cart (remove)
		30 activites for internal customer care / Jenny Hill, Patricia Tallack and Hugh Garai. by Hill, Jenny Tallack, Patricia Garai, Hugh Material type: Text Publication details: Aldershot : Gower, c1996 Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.812. Place hold Place recall Add to cart (remove)
		Service marketing / Roland T. Rust, Anthony J. Zahorik, Timothy L. Keiningham. by Rust, Roland T Zahorik, Anthony J Keiningham, Timothy L Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : HarperCollins College Publishers, c1996 Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.8 RUS. Place hold Place recall Add to cart (remove)
		Service quality : new directions in theory and practice / editors Roland T. Rust, Richard L. Oliver. by Rust, Roland T Oliver, Richard L Material type: Text Publication details: Thousand Oaks, Calif. ; London : Sage Publications, c1994 Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.812 RUS. Place hold Place recall Add to cart (remove)
		Best practices in customer service / edited by Ron Zemke and John A. Woods. by Zemke, Ron Woods, John A Edition: 1st AMACOM ed. 1999 Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: New York : AMACOM, 1999 Availability: Items available for loan: TUS: Midlands, Main Library (3)Location, call number: Athlone General Lending 658.812, ... Place hold Place recall Add to cart (remove)
		Measuring service quality. John �vretveit. by Ovretveit, John Technical Communications (Publishing) Ltd., Letchworth Series: TQM practitioner series \| TQM practitioner series Material type: Text Publication details: Letchworth : Technical Communications (Publishing), 1993 Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.562. Place hold Place recall Add to cart (remove)
		Once a customer always a customer : how to deliver customer service that creates customers for life / Chris Daffy. by Daffy, Chris Material type: Text Publication details: Dublin : Oak Tree, c1996 Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.812 DAF. Place hold Place recall Add to cart (remove)
		Superior customer service : the prompt approach to success / Michael Quinn, Lynda Byron. by Quinn, Michael Byron, Lynda Material type: Text; Format: print ; Literary form: Not fiction Publication details: Dublin : Oak Tree, 1999 Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.812 QUI. Place hold Place recall Add to cart (remove)
		Contemporary services marketing management : a reader / edited by Mark Gabbott and Gillian Hogg. by Gabbott, Mark Hogg, Gillian Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: London : Dryden, c1997 Availability: Items available for loan: TUS: Midlands, Main Library (2)Location, call number: Athlone General Lending 658.809 GAB, ... Place hold Place recall Add to cart (remove)
		Being successful in customer care / Veronica Canning. by Canning, Veronica Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Dublin : Blackhall, c1999 Other title: Customer care Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.812 CAN. Place hold Place recall Add to cart (remove)
		Managing the guest experience in hospitality / Robert C. Ford, Cherrill P. Heaton. by Ford, Robert C. (Robert Clayton), 1945- Heaton, Cherrill P Material type: Text Publication details: Albany, NY ; [London] : Delmar/Thomson Learning, c2000 Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 647.94068 FOR. Place hold Place recall Add to cart (remove)
		Introduction to marketing, sales and customer services / Charley Watkins. by Watkins, Charley Chartered Institute of Bankers Institute of Financial Services (Great Britain) Series: Certificate in financial services practice Material type: Text Publication details: London : Chartered Institute of Bankers, c1999 Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 332.10688 WAT. Place hold Place recall Add to cart (remove)
		Marketing : connecting with customers / Gilbert D. Harrell. by Harrell, Gilbert D Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, NJ : Prentice Hall, c2002 Availability: Items available for loan: TUS: Midlands, Main Library (4)Location, call number: Athlone General Lending 658.812 HAR, ... Place hold Place recall Add to cart (remove)
		Principles of service marketing and management / Christopher Lovelock, Lauren Wright. by Lovelock, Christopher H Wright, Lauren Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, N.J. : Prentice Hall, c2002 Availability: Items available for loan: TUS: Midlands, Main Library (6)Location, call number: Athlone General Lending 658.8 LOV, ... Place hold Place recall Add to cart (remove)
		Customer service skills CDROM [electronic resource] / Cailein Gillespie. by Gillespie, Cailein University of Strathclyde Material type: Computer file; Format: electronic ; Audience: Specialized; Publication details: [Oxford] : Butterworth-Heinemann, c2001 Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone CD CD 303. Place hold Place recall Add to cart (remove)
		Beyond loyalty : the next generation of strategic customer relationship management / Pierre Chenet, Jon Ivar Johansen. by Chenet, Pierre Johansen, Jon Ivar Series: Irish management briefings \| Irish management briefings Material type: Text Publication details: Dublin : Oak Tree Press, 1999 Availability: Items available for loan: TUS: Midlands, Main Library (2)Location, call number: Athlone General Lending 658.812 CHE, ... Place hold Place recall Add to cart (remove)
		Services marketing / Christopher H. Lovelock. by Lovelock, Christopher H Edition: 3rd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, N.J. : Prentice Hall, c1996 Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.8 LOV. Not available: TUS: Midlands, Main Library: In transit (1). Place hold Place recall Add to cart (remove)
		Services marketing : people, technology, strategy / Christopher Lovelock. by Lovelock, Christopher H Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Upper Saddle River, N.J. : Prentice Hall, c2001 Availability: Items available for loan: TUS: Midlands, Main Library (6)Location, call number: Athlone General Lending 658.8 LOV, ... Place hold Place recall Add to cart (remove)
		Crowning the customer. Fergal Quinn. by Quinn, Feargal Material type: Text Publication details: O'Brien, 1990 Availability: Items available for loan: TUS: Midlands, Main Library (4)Location, call number: Athlone General Lending 658.812 QUI, ... Place hold Place recall Add to cart (remove)
		Customer relationship management. Jon Anton. by Anton, Jon Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hemel Hempstead : Prentice Hall, 1996 Availability: Items available for loan: TUS: Midlands, Main Library (3)Location, call number: Athlone General Lending 658.812 ANT, ... Place hold Place recall Add to cart (remove)
		Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner. by Zeithaml, Valarie A Bitner, Mary Jo Series: McGraw-Hill higher education Edition: 2nd ed. Material type: Text Publication details: Boston ; London : Irwin/McGraw-Hill, c2000 Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.812 ZEI. Place hold Place recall Add to cart (remove)
		Crowning the customer : how to become customer-driven / Feargal Quinn. by Quinn, Feargal Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Dublin : O'Brien, 2002 Availability: Items available for loan: TUS: Midlands, Main Library (3)Location, call number: Athlone Nursing Collection 658.812 QUI, ... Place hold Place recall Add to cart (remove)
		Achieving excellence in guest service / Josephine Ive. by Ive, Josephine Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Melbourne, [Vic.] : Hospitality, 2000 Availability: Items available for loan: TUS: Midlands, Main Library (3)Location, call number: Athlone General Lending 647.94068 IVE, ... Place hold Place recall Add to cart (remove)
		Professional hospitality : core competencies / Lynn Van der Wagen. by Van der Wagen, Lynn Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Frenchs Forest, N.S.W. : Hospitality, 2003 Availability: Items available for loan: TUS: Midlands, Main Library (3)Location, call number: Athlone General Lending 338.4791 VAN, ... Place hold Place recall Add to cart (remove)
		Services management : the new paradigm in hospitality / Jay Kandampully. by Kandampully, Jay Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: [Elsternwick, Vic.] : Hospitality, 2002 Availability: Items available for loan: TUS: Midlands, Main Library (3)Location, call number: Athlone General Lending 647.94068 KAN, ... Place hold Place recall Add to cart (remove)
		Empowerment : HR strategies for service excellence / Conrad Lashley. by Lashley, Conrad Series: The hospitality, leisure and tourism series Material type: Text; Format: print ; Literary form: Not fiction Publication details: Oxford : Butterworth/Heinemann, 2001 Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.3 LAS. Place hold Place recall Add to cart (remove)
		The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld with Thomas Teal. by Reichheld, Frederick F Teal, Thomas Teal, Thomas, 1937- Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Boston, Mass. : Harvard Business School Press, 1996 Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.4 REI. Place hold Place recall Add to cart (remove)
		The customer continuum : strategic key account development / Deiric McCann. by McCann, Deiric Series: Irish management briefings \| Irish management briefings Material type: Text Publication details: Dublin : Oak Tree Press, 1998 Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.84 MCC. Place hold Place recall Add to cart (remove)
		The one to one future : building business relationships one customer at a time / Don Peppers and Martha Rogers. by Peppers, Don Rogers, Martha Material type: Text Publication details: London : Piatkus, c1993 Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.812. Place hold Place recall Add to cart (remove)
		Customer relationship management / Kristin Anderson, Carol Kerr. by Anderson, Kristin Kerr, Carol Series: A briefcase book \| Briefcase books series Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: New York : McGraw-Hill, c2002 Availability: Items available for loan: TUS: Midlands, Main Library (2)Location, call number: Athlone General Lending 658.812 AND, ... Place hold Place recall Add to cart (remove)
		Customer relationship management : linking people, process, and technology / PricewaterhouseCoopers market and customer management practice. by Brown, Stanley A, 1946- PricewaterhouseCoopers (Firm) Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: New York ; Chichester : Wiley, 2000 Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.812 BRO. Place hold Place recall Add to cart (remove)
		Harvard Business Review on customer relationship management. Series: The Harvard business review paperback series \| A Harvard business review paperback Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Boston, Mass. : London : Harvard Business School ; McGraw-Hill [distributor], 2002 Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.81 HAR. Place hold Place recall Add to cart (remove)
		Marketing logistics / Martin Christopher and Helen Peck. by Christopher, Martin Peck, Helen Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Oxford : Butterworth-Heinemann, 2003 Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.8 CHR. Place hold Place recall Add to cart (remove)
		Know yourself, know your customer : the Success Insights method for superior sales competency / John A. Butler & Frank M. Scheelen. by Butler, John, 1954- Scheelen, Frank M Material type: Text Publication details: Dublin : Oak Tree Press, c2002 Availability: Not available: TUS: Midlands, Main Library: Checked out (1). Place hold Place recall Add to cart (remove)
		Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz. by Lovelock, Christopher H Wirtz, Jochen Edition: 5th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, N.J. : [Great Britain] Pearson/Prentice Hall, c2004 Availability: Items available for loan: TUS: Midlands, Main Library (3)Location, call number: Athlone General Lending 658.8 LOV, ... Place hold Place recall Add to cart (remove)
		Services marketing : integrating customer focus across the firm. by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 4th ed. / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Boston, [Mass.] ; London : McGraw-Hill, 2006 Availability: Items available for loan: TUS: Midlands, Main Library (2)Location, call number: Athlone General Lending 658.812 ZEI, ... Place hold Place recall Add to cart (remove)
		You\'re hired [DVD] : the basics of customer service. by Triune Productions Material type: Text; Format: print Publication details: Ontario, Canada : Triune Arts, 2000 Other title: Basics of customer service Online access: connect to online resource. Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone DVD DVD 79. Place hold Place recall Add to cart (remove)

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Your search returned 187 results.