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		Customer relationship management. Jon Anton. by Anton, Jon Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hemel Hempstead : Prentice Hall, 1996 Availability: Items available for loan: TUS: Midlands, Main Library (3)Location, call number: Athlone General Lending 658.812 ANT, ... Place hold Place recall Add to cart (remove)
		No cover image available Call center benchmarking [electronic resource] : how good is "good enough" / by Jon Anton and David Gustin ; assisted by Stijn Spit. by Anton, Jon Gustin, David, 1962- ProQuest (Firm) Series: Customer access management Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: West Lafayette, Ind. : Ichor Business Books/Purdue University Press, c2000 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Call center performance enhancement using simulation and modeling [electronic resource] / Jon Anton, Vivek Bapat, Bill Hall. by Anton, Jon Bapat, Vivek, 1967- Hall, Bill, 1944- ProQuest (Firm) Series: Customer access management Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: West Lafayette, Ind. : Ichor Business Books, c1999 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)

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