Once a customer always a customer : how to deliver customer service that creates customers for life / Chris Daffy.
Material type: TextPublication details: Dublin : Oak Tree, c1996.Description: xv, 246p. : ill., forms ; 24cmISBN:- 9781860760341 (pbk) :
- 1860760341 (pbk)
- 658.812 DAF
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Long Loan | TUS: Midlands, Main Library Athlone General Lending | 658.812 DAF (Browse shelf(Opens below)) | 1 | Available | 215267 |
Includes bibliography and index.
Using simple language, real-life examples and humorous anecdotes, as well as dozens of graphics and check lists, the author explains how easy it can be to deliver exceptional customer service. He aims to show how to use service to differentiate your business from those of your competitors.