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Once a customer always a customer : how to deliver customer service that creates customers for life / Chris Daffy.

By: Material type: TextTextPublication details: Dublin : Oak Tree, c1996.Description: xv, 246p. : ill., forms ; 24cmISBN:
  • 9781860760341 (pbk) :
  • 1860760341 (pbk)
Subject(s): DDC classification:
  • 658.812 DAF
Summary: Using simple language, real-life examples and humorous anecdotes, as well as dozens of graphics and check lists, the author explains how easy it can be to deliver exceptional customer service. He aims to show how to use service to differentiate your business from those of your competitors.
Holdings
Item type Current library Call number Copy number Status Date due Barcode
Long Loan TUS: Midlands, Main Library Athlone General Lending 658.812 DAF (Browse shelf(Opens below)) 1 Available 215267

Includes bibliography and index.

Using simple language, real-life examples and humorous anecdotes, as well as dozens of graphics and check lists, the author explains how easy it can be to deliver exceptional customer service. He aims to show how to use service to differentiate your business from those of your competitors.

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