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Measuring service quality. John �vretveit.

By: Contributor(s): Material type: TextTextSeries: TQM practitioner series | TQM practitioner seriesPublication details: Letchworth : Technical Communications (Publishing), 1993.Description: iv,116pISBN:
  • 9780946655755 (pbk) :
  • 0946655758
Subject(s): DDC classification:
  • 658.562
  • 658.5/62
Summary: One of a series aimed at busy managers, and based on a belief that most managers do not have the time - or possibly the inclination - to read heavyweight tomes. The reports are written in a straightforward style, so that the information can be quickly and easily absorbed.
Holdings
Item type Current library Call number Copy number Status Date due Barcode
Long Loan TUS: Midlands, Main Library Athlone General Lending 658.562 (Browse shelf(Opens below)) 1 Available 100245

Includes bibliographical references (p. 113-116).

One of a series aimed at busy managers, and based on a belief that most managers do not have the time - or possibly the inclination - to read heavyweight tomes. The reports are written in a straightforward style, so that the information can be quickly and easily absorbed.

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