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On great service : a framework for action. Leonard L. Berry.

By: Material type: TextTextPublication details: New York ; London : Free, 1995.Description: 288p. ; 24 cmISBN:
  • 9780029185551 (hbk.) :
  • 0029185556 :
Subject(s): DDC classification:
  • 658.562 BER
Contents:
A framework for great service -- Nurture service leadership -- Build a service quality information system -- Create a service strategy -- Commit to the principles of great service -- Organize for great service -- Embrace technology -- Compete for talent -- Develop service skills and knowledge -- Empower servers to serve -- Work at teamwork -- Measure performance, reward excellence -- The artistry of great service.
Holdings
Item type Current library Call number Copy number Status Date due Barcode
Long Loan TUS: Midlands, Main Library Athlone General Lending 658.562 BER (Browse shelf(Opens below)) 1 Available 110645

Includes bibliographical references (p. 271-281) and index.

A framework for great service -- Nurture service leadership -- Build a service quality information system -- Create a service strategy -- Commit to the principles of great service -- Organize for great service -- Embrace technology -- Compete for talent -- Develop service skills and knowledge -- Empower servers to serve -- Work at teamwork -- Measure performance, reward excellence -- The artistry of great service.

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