On great service : a framework for action. Leonard L. Berry.
Material type: TextPublication details: New York ; London : Free, 1995.Description: 288p. ; 24 cmISBN:- 9780029185551 (hbk.) :
- 0029185556 :
- 658.562 BER
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Long Loan | TUS: Midlands, Main Library Athlone General Lending | 658.562 BER (Browse shelf(Opens below)) | 1 | Available | 110645 |
Includes bibliographical references (p. 271-281) and index.
A framework for great service -- Nurture service leadership -- Build a service quality information system -- Create a service strategy -- Commit to the principles of great service -- Organize for great service -- Embrace technology -- Compete for talent -- Develop service skills and knowledge -- Empower servers to serve -- Work at teamwork -- Measure performance, reward excellence -- The artistry of great service.