Achieving excellence in guest service / Josephine Ive.
Material type: TextPublication details: Melbourne, [Vic.] : Hospitality, 2000.Description: xi, 262 p. : ill., facsims., map ; 25 cmISBN:- 9781862504844 (pbk.) :
- 1862504849 (pbk.)
- 647.94068 IVE
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Long Loan | TUS: Midlands, Main Library Athlone General Lending | 647.94068 IVE (Browse shelf(Opens below)) | 1 | Available | 200843 | ||
Long Loan | TUS: Midlands, Main Library Athlone General Lending | 647.94068 IVE (Browse shelf(Opens below)) | 1 | Available | 200842 | ||
Long Loan | TUS: Midlands, Main Library Athlone General Lending | 647.94068 IVE (Browse shelf(Opens below)) | 1 | Available | 200844 |
Includes bibliographical references (p. 259) and index.
1.The essence of service -- 2.Where do our guests come from -- 3.Etiquette and manners -- 4.Communication: the basics -- 5.Communication: putting the basics to work -- 6.What happens if things go wrong -- 7.Guest service -- 8.Beverages -- 9.Giving that extra special service -- 10.\'Top flight\' luxury -- 11.Conculsion: a happy guest is our product.