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Achieving excellence in guest service / Josephine Ive.

By: Material type: TextTextPublication details: Melbourne, [Vic.] : Hospitality, 2000.Description: xi, 262 p. : ill., facsims., map ; 25 cmISBN:
  • 9781862504844 (pbk.) :
  • 1862504849 (pbk.)
Subject(s): DDC classification:
  • 647.94068 IVE
Contents:
1.The essence of service -- 2.Where do our guests come from -- 3.Etiquette and manners -- 4.Communication: the basics -- 5.Communication: putting the basics to work -- 6.What happens if things go wrong -- 7.Guest service -- 8.Beverages -- 9.Giving that extra special service -- 10.\'Top flight\' luxury -- 11.Conculsion: a happy guest is our product.
Holdings
Item type Current library Call number Copy number Status Date due Barcode
Long Loan TUS: Midlands, Main Library Athlone General Lending 647.94068 IVE (Browse shelf(Opens below)) 1 Available 200843
Long Loan TUS: Midlands, Main Library Athlone General Lending 647.94068 IVE (Browse shelf(Opens below)) 1 Available 200842
Long Loan TUS: Midlands, Main Library Athlone General Lending 647.94068 IVE (Browse shelf(Opens below)) 1 Available 200844

Includes bibliographical references (p. 259) and index.

1.The essence of service -- 2.Where do our guests come from -- 3.Etiquette and manners -- 4.Communication: the basics -- 5.Communication: putting the basics to work -- 6.What happens if things go wrong -- 7.Guest service -- 8.Beverages -- 9.Giving that extra special service -- 10.\'Top flight\' luxury -- 11.Conculsion: a happy guest is our product.

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