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		Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. by Zeithaml, Valarie A Parasuraman, A Berry, Leonard L, 1942- Material type: Text Publication details: New York : Free Press, 1990 Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.812 ZEI. Place hold Place recall Add to cart (remove)
		Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner. by Zeithaml, Valarie A Bitner, Mary Jo Series: McGraw-Hill higher education Edition: 2nd ed. Material type: Text Publication details: Boston ; London : Irwin/McGraw-Hill, c2000 Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.812 ZEI. Place hold Place recall Add to cart (remove)
		Services marketing : integrating customer focus across the firm. by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 4th ed. / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Boston, [Mass.] ; London : McGraw-Hill, 2006 Availability: Items available for loan: TUS: Midlands, Main Library (2)Location, call number: Athlone General Lending 658.812 ZEI, ... Place hold Place recall Add to cart (remove)
		Services marketing. by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Lovelock, Christopher H Edition: 5th ed. / Valarie Zeithaml, Mary Jo Bitner and Dwayne D. Gremler. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: New York : London : McGraw-Hill Higher Education ; McGraw-Hill [distributor], 2008 Availability: Items available for loan: TUS: Midlands, Main Library (4)Location, call number: Athlone General Lending 658.8 ZEI, ... Place hold Place recall Add to cart (remove)
		Services marketing : integrating customer focus across the firm. by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 6th ed. / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: New York : London : McGraw-Hill Higher Education ; McGraw-Hill [distributor], 2012 Availability: Not available: TUS: Midlands, Main Library: Checked out (1). Place hold Place recall Add to cart (remove)
		Profiting from services and solutions : what product-centric firms need to know / Valarie A. Zeithaml, Stephen W. Brown, Mary Jo Bitner, and Jim Salas. [electronic resource] by Zeithaml, Valarie A [author.] Salas, Jim [author.] Bitner, Mary Jo [author.] Brown, Stephen Walter, 1943- [author.] Series: Service systems and innovations in business and society collection \| 2014 digital library Edition: First edition. Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2014 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)

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