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		Customer relationship management / Kristin Anderson, Carol Kerr. by Anderson, Kristin Kerr, Carol Series: A briefcase book \| Briefcase books series Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: New York : McGraw-Hill, c2002 Availability: Items available for loan: TUS: Midlands, Main Library (2)Location, call number: Athlone General Lending 658.812 AND, ... Place hold Place recall Add to cart (remove)
		Conflict resolution : mediation tools for everyday worklife / Daniel Dana. by Dana, Daniel Series: A briefcase book \| Briefcase books series Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: New York ; London : McGraw-Hill, c2001 Availability: Items available for loan: TUS: Midlands, Main Library (2)Location, call number: Athlone General Lending 658.4053 DAN, ... Place hold Place recall Add to cart (remove)

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