Image from Amazon.com
The world of superservice : creating profit through a passion for customer service / Ken Irons.
Material type:
TextPublication details: Harlow : Addison-Wesley, 1997.Description: x, 246p. : ill. ; 24 cmISBN: - 9780201403848 (pbk.) :
- 0201403846 (pbk)
- 658.812 IRO
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| Long Loan | TUS: Midlands, Main Library Athlone General Lending | 658.812 IRO (Browse shelf(Opens below)) | 1 | Available | 115565 | ||
| Long Loan | TUS: Midlands, Main Library Athlone General Lending | 658.812 IRO (Browse shelf(Opens below)) | 1 | Available | 115566 | ||
| Long Loan | TUS: Midlands, Main Library Athlone General Lending | 658.812 IRO (Browse shelf(Opens below)) | 1 | Available | 115567 | ||
| Long Loan | TUS: Midlands, Main Library Athlone General Lending | 658.812 IRO (Browse shelf(Opens below)) | 1 | Available | 115569 | ||
| Long Loan | TUS: Midlands, Main Library Athlone General Lending | 658.812 IRO (Browse shelf(Opens below)) | 1 | Available | 115568 |
Includes bibliographical references and index.
By asking questions on what makes super service, and the reason it is so important, Ken Irons encourages managers to learn how to achieve improvements in their organisation and bring their employees into the process as well.