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Service operations management / Roger W. Schmenner. by
Material type: Text Text
Publication details: Englewood Cliffs, N.J. : London : Prentice Hall ; Prentice-Hall International, c1995
Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658 SCH.
Marketing services : competing through quality / Leonard L. Berry, A. Parasuraman. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Toronto : New York : Free Press ; Maxwell Macmillan Canada ; Maxwell Macmillan International, c1991
Availability: Items available for loan: TUS: Midlands, Main Library (2)Location, call number: Athlone General Lending 658.8 BER, ...
On great service : a framework for action. Leonard L. Berry. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York ; London : Free, 1995
Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.562 BER.
Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. by
Material type: Text Text
Publication details: New York : Free Press, 1990
Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.812 ZEI.
Managing services marketing : text and readings / John E.G. Bateson. by Series: The Dryden Press series in marketing | The Dryden Press series in marketing
Edition: 3rd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Fort Worth : Dryden Press, c1995
Availability: Items available for loan: TUS: Midlands, Main Library (2)Location, call number: Athlone General Lending 658.8 BAT, ...
The hotel receptionist / Grace and Jane Paige ; chapter on legal aspects by Alan Pannett. by
Edition: 2nd ed.
Material type: Text Text
Publication details: London : Holt, Rinehart and Winston, 1984
Availability: Items available for loan: TUS: Midlands, Main Library (3)Location, call number: Athlone General Lending 647.94 PAI, ...
Fundamentals of financial institutions management / Marcia Milton Cornett and Anthony Saunders. by Series: McGraw-Hill international editions | McGraw-Hill international editions
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: London : McGraw-Hill, 1999
Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 332.1 COR.
Principles of services marketing / Adrian Palmer. by
Material type: Text Text
Publication details: London ; New York : McGraw-Hill, c1994
Availability: Items available for loan: TUS: Midlands, Main Library (6)Location, call number: Athlone General Lending 658.8 PAL, ...
Running your own hotel / Arthur Neil. by Series: Catering and hotel management books
Edition: 2nd ed.
Material type: Text Text
Publication details: London : Hutchinson, 1980
Availability: Items available for loan: TUS: Midlands, Main Library (2)Location, call number: Athlone General Lending 647.94 NEI, ...
Running your own restaurant / R.H. Johnson. by Series: Catering and hotel management books
Edition: 2nd ed.
Material type: Text Text
Publication details: London : Hutchinson, 1982
Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 647.95068 JON.
The modern pâtissier : a complete guide to pastry cookery / William Barker. by
Edition: 2nd ed.
Material type: Text Text
Publication details: London : Hutchinson, 1983, c1978
Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 641.865 BAR.
Running your own pub / Stanley Wright. by Series: Hutchinson catering and hotel management books
Material type: Text Text
Publication details: London : Hutchinson, 1984
Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 647.95068 WRI.
Professional housekeeping / Doris Hatfield and Christine Winter. by Series: Hutchinson catering and hotel management books
Material type: Text Text
Publication details: London : Hutchinson, 1986
Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 647.94 HAT.
Services marketing : a European perspective / Christopher Lovelock, Sandra Vandermerwe, Barbara Lewis. by
Edition: [New ed.] / Christopher Lovelock, Sandra Vandermerwe, Barbara Lewis
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: London : Prentice Hall Europe, 1999
Availability: Items available for loan: TUS: Midlands, Main Library (5)Location, call number: Athlone General Lending 658.8 LOV, ...
Services marketing : a strategic approach / Karen P. Gonçalves. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: Upper Saddle River, N.J. : Prentice Hall, 1998
Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.802 GON.
The essence of services marketing / Adrian Payne. by Series: Essence of management series
Material type: Text Text
Publication details: New York ; London : Prentice Hall, c1993
Availability: Items available for loan: TUS: Midlands, Main Library (5)Location, call number: Athlone General Lending 658.802 PAY, ... Not available: TUS: Midlands, Main Library: Checked out (1).
Food and beverage operation : cost control and systems management / Charles Levinson. by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Englewood Cliffs, N.J. : Prentice Hall, c1989
Availability: Items available for loan: TUS: Midlands, Main Library (5)Location, call number: Athlone General Lending 647.950685 LEV, ...
Principles of services marketing and management / Christopher Lovelock, Lauren Wright. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: Upper Saddle River, N.J. ; London : Prentice Hall, 1999
Availability: Items available for loan: TUS: Midlands, Main Library (2)Location, call number: Athlone General Lending 658.8 LOV, ...
The world of superservice : creating profit through a passion for customer service / Ken Irons. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: Harlow : Addison-Wesley, 1997
Availability: Items available for loan: TUS: Midlands, Main Library (5)Location, call number: Athlone General Lending 658.812 IRO, ...
Buildings for hospitality : principles of care and design for accommodation managers / Jane and Richard Fellows. by
Material type: Text Text
Publication details: London : Pitman, 1990
Availability: Items available for loan: TUS: Midlands, Main Library (2)Location, call number: Athlone General Lending 711.5580941 FEL, ...
International hospitality management / edited by Richard Teare and Michael Olsen. by
Material type: Text Text
Publication details: New York ; Chichester : Wiley, 1992
Availability: Items available for loan: TUS: Midlands, Main Library (4)Location, call number: Athlone General Lending 647.940684 TEA, ...
Accounting for hospitality, tourism and leisure. Gareth Owen. by
Material type: Text Text
Publication details: London : Pitman Publishing, 1994
Availability: Items available for loan: TUS: Midlands, Main Library (2)Location, call number: Athlone General Lending 657.837 OWE, ...
Hospitality management : an introduction / Tim Knowles. by
Material type: Text Text
Publication details: London : Pitman, 1994
Availability: Items available for loan: TUS: Midlands, Main Library (5)Location, call number: Athlone General Lending 647.94068 KNO, ...
Hospitality management : a human resources approach / Laurie J Mullins. by
Edition: 2nd ed.
Material type: Text Text
Publication details: London : Pitman, 1995
Availability: Items available for loan: TUS: Midlands, Main Library (3)Location, call number: Athlone General Lending 647.940683 MUL, ...
Performance, monitoring and evaluation in leisure management / Stephen Howell and Pat Badmin. by
Material type: Text Text
Publication details: London : Pitman in association with the Institute of Leisure and Amenity Management, 1996
Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 790.069 HOW.
Services management : an integrated approach / edited by Bart Van Looy, Roland Van Dierdonck, Paul Gemmel. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: London : Pitman, 1998
Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 338.4068 VAN.
Computer systems in the hotel and catering industry. by
Material type: Text Text
Publication details: Cassell, 1988
Availability: Items available for loan: TUS: Midlands, Main Library (2)Location, call number: Athlone General Lending 647.940285 BRA, ...
Principles of hotel front office operations : a study guide / Sue Baker, Pam Bradley and Jeremy Huyton. by
Material type: Text Text
Publication details: London : Cassell, 1994
Availability: Items available for loan: TUS: Midlands, Main Library (5)Location, call number: Athlone General Lending 647.94068 BAK, ...
Management accounting in the hospitality industry : a strategic approach. Debra Adams. by Series: Hotel & catering
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: London : Cassell, 1997
Availability: Items available for loan: TUS: Midlands, Main Library (2)Location, call number: Athlone General Lending 647.940681 ADA, ...
The management of foodservice operations / edited by Peter Jones with Paul Merricks. by
Material type: Text Text
Publication details: London : Cassell, 1994
Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 647.95068 JON.
Empowering service excellence : beyond the quick fix / Conrad Lashley. by Series: Cassell services management | Cassell services management
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: London : Cassell, c1997
Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658 LAS.
Hospitality and catering : a closer look / Ursula Jones and Shirley Newton. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: London : Cassell, 1997
Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 647.95068 JON.
Consumer marketing : a resource-based approach for the hospitality and tourism industries / Richard Teare, Stephen Calver. by Series: Hospitality and tourism resource-based series
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London, Eng. : Cassell, 1996
Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.83 TEA.
Food purchasing and preparation / Roy Briggs. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: London : Cassell, 2000
Availability: Items available for loan: TUS: Midlands, Main Library (2)Location, call number: Athlone General Lending 641.572 BRI, ...
Yield management : strategies for the service industries / edited by Ian Yeoman and Anthony Ingold. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London ; Herndon, VA : Cassell, 1997
Availability: Items available for loan: TUS: Midlands, Main Library (2)Location, call number: Athlone General Lending 338.4300068 YEO, ...
Sales and service for the wine professional. Brian K. Julyan. by
Edition: New ed.
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: London : Cassell, 1999
Other title:
  • Beverage sales and service
Availability: Items available for loan: TUS: Midlands, Main Library (4)Location, call number: Athlone General Lending 641.22 JUL, ...
Mastering restaurant service / H. L. Cracknell and G. Nobis. by
Material type: Text Text
Publication details: Macmillan, 1989
Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 642.6 CRA.
Management and planning in the leisure industries / edited by Ian Henry. by
Material type: Text Text
Publication details: Basingstoke : Macmillan Education, 1990
Availability: Items available for loan: TUS: Midlands, Main Library (2)Location, call number: Athlone General Lending 790.069 HEN, ...
Healthy eating : a guide for chefs and caterers. by
Material type: Text Text
Publication details: Macmillan, 1990
Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 641.302 SIL.
Hospitality management / Sally Messenger and Humphrey Shaw. by
Material type: Text Text
Publication details: Macmillan, 1991
Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 647.95068 MES.
Property finance / David Isaac. by Series: Macmillan building and surveying series
Material type: Text Text
Publication details: Basingstoke : Macmillan, 1994
Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 332.6324 ISA.
Please your guests : a business guide for small hotels, B&B's, guesthouses & farmhouses / Roy Hayter & Annette Allmark. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: Basingstoke : Macmillan, 1998
Availability: Items available for loan: TUS: Midlands, Main Library (4)Location, call number: Athlone General Lending 647.068 HAY, ...
Human resource practice in the hospitality industry / John Roberts. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: London : Hodder & Stoughton, 1995
Availability: Items available for loan: TUS: Midlands, Main Library (3)Location, call number: Athlone General Lending 647.940683 ROB, ...
Purchasing and costing for the hospitality industry / Denise Drummond. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: London : Hodder & Stoughton, 1998
Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 647.95068 DRU.
Advanced practical cookery / Victor Ceserani, Ronald Kinton, David Foskett. by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: London : Hodder & Stoughton Educational, 1997
Availability: Items available for loan: TUS: Midlands, Main Library (2)Location, call number: Athlone General Lending 641.5 CES, ...
Interactive services marketing / Raymond P. Fisk, Stephen J. Grove, Joby John. by
Edition: 1st ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston : Houghton Mifflin, c2000
Availability: Items available for loan: TUS: Midlands, Main Library (3)Location, call number: Athlone General Lending 658.8 FIS, ... Not available: TUS: Midlands, Main Library: In transit (1).
Making sense of sports. Ellis Cashmore. by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: London : Routledge, 1996
Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 306.483 CAS.
Leisure and recreation management / George Torkildsen. by
Edition: 2nd ed.
Material type: Text Text
Publication details: London : Spon, c1986
Availability: Items available for loan: TUS: Midlands, Main Library (2)Location, call number: Athlone General Lending 790.069 TOR, ...
Managing sport and leisure facilities : A guide to competitive tendering. by
Material type: Text Text
Publication details: E & FN Spon, 1991
Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 796.0680941 SAY.
Countryside recreation : a handbook for managers / Peter Bromley. by
Edition: 1st ed.
Material type: Text Text
Publication details: London : E & FN Spon, 1994
Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 796.50941 BRO.
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