Service operations management / Roger W. Schmenner.
Material type: TextPublication details: Englewood Cliffs, N.J. : Prentice Hall ; London : Prentice-Hall International, c1995.Description: xiv,406p. : ill., facsims.,forms ; 24cmISBN:- 9780024068118 :
- 002406811X
- 658 SCH
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Long Loan | TUS: Midlands, Main Library Athlone General Lending | 658 SCH (Browse shelf(Opens below)) | 1 | Available | 102204 |
Bibliography: p398-401. - Includes index.
Includes bibliographical references (p. 398-401) and index.
Emphasizing a strong managerial orientation, this text explores service operations. It clearly differentiates service operations issues from those associated with manufacturing, while showing how common aspects of various services allow them to benefit from similar types of analysis.