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Hospitality management : a human resources approach / Laurie J Mullins.

By: Material type: TextTextPublication details: London : Pitman, 1995.Edition: 2nd edDescription: xxii, 425pISBN:
  • 9780273605027 (pbk) :
  • 027360502X (pbk)
Subject(s): DDC classification:
  • 647.940683 MUL
Incomplete contents:
The nature of the hospitality industry; working with people; organizational design and structure; the nature of managerial work; the manager-subordinate relationship; the personnel function; the execution of work; motivating the workforce; group behaviour and performance; managerial leadership; communication in organizations; improving organizational performance; assignment analysis sheets.
Summary: This study discusses ways in which performance can be improved in the hospitality industry through the effective management of human resources. It recognizes the diverse nature of the industry but makes particular reference to the hotel sector, providing real-life case studies and examples.
Holdings
Item type Current library Call number Copy number Status Date due Barcode
Long Loan TUS: Midlands, Main Library Athlone General Lending 647.940683 MUL (Browse shelf(Opens below)) 1 Available 106998
Long Loan TUS: Midlands, Main Library Athlone General Lending 647.940683 MUL (Browse shelf(Opens below)) 1 Available 101481
Long Loan TUS: Midlands, Main Library Athlone General Lending 647.940683 MUL (Browse shelf(Opens below)) 1 Available 101482

Previous ed.: 1992.

Includes bibliographical references and index.

The nature of the hospitality industry; working with people; organizational design and structure; the nature of managerial work; the manager-subordinate relationship; the personnel function; the execution of work; motivating the workforce; group behaviour and performance; managerial leadership; communication in organizations; improving organizational performance; assignment analysis sheets.

This study discusses ways in which performance can be improved in the hospitality industry through the effective management of human resources. It recognizes the diverse nature of the industry but makes particular reference to the hotel sector, providing real-life case studies and examples.

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