Service operations management / Roger W. Schmenner.

By:

Schmenner, Roger W, 1947-

Material type: Text

TextPublication details: Englewood Cliffs, N.J. : Prentice Hall ; London : Prentice-Hall International, c1995.Description: xiv,406p. : ill., facsims.,forms ; 24cmISBN:

9780024068118 :
002406811X

Subject(s):

DDC classification:

658 SCH

Summary: Emphasizing a strong managerial orientation, this text explores service operations. It clearly differentiates service operations issues from those associated with manufacturing, while showing how common aspects of various services allow them to benefit from similar types of analysis.

Holdings ( 1 )
Title notes ( 3 )

Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Long Loan	TUS: Midlands, Main Library Athlone General Lending	658 SCH (Browse shelf(Opens below))	1	Available		102204

Bibliography: p398-401. - Includes index.

Includes bibliographical references (p. 398-401) and index.

Emphasizing a strong managerial orientation, this text explores service operations. It clearly differentiates service operations issues from those associated with manufacturing, while showing how common aspects of various services allow them to benefit from similar types of analysis.