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		Services marketing : a European perspective / Christopher Lovelock, Sandra Vandermerwe, Barbara Lewis. by Lovelock, Christopher H Van der Merwe, Sandra Lewis, Barbara Edition: [New ed.] / Christopher Lovelock, Sandra Vandermerwe, Barbara Lewis Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: London : Prentice Hall Europe, 1999 Availability: Items available for loan: TUS: Midlands, Main Library (5)Location, call number: Athlone General Lending 658.8 LOV, ... Place hold Place recall Add to cart (remove)
		The world of superservice : creating profit through a passion for customer service / Ken Irons. by Irons, Ken Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Harlow : Addison-Wesley, 1997 Availability: Items available for loan: TUS: Midlands, Main Library (5)Location, call number: Athlone General Lending 658.812 IRO, ... Place hold Place recall Add to cart (remove)
		Once a customer always a customer : how to deliver customer service that creates customers for life / Chris Daffy. by Daffy, Chris Material type: Text Publication details: Dublin : Oak Tree, c1996 Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.812 DAF. Place hold Place recall Add to cart (remove)
		Superior customer service : the prompt approach to success / Michael Quinn, Lynda Byron. by Quinn, Michael Byron, Lynda Material type: Text; Format: print ; Literary form: Not fiction Publication details: Dublin : Oak Tree, 1999 Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.812 QUI. Place hold Place recall Add to cart (remove)
		Being successful in customer care / Veronica Canning. by Canning, Veronica Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Dublin : Blackhall, c1999 Other title: Customer care Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.812 CAN. Place hold Place recall Add to cart (remove)
		Beyond loyalty : the next generation of strategic customer relationship management / Pierre Chenet, Jon Ivar Johansen. by Chenet, Pierre Johansen, Jon Ivar Series: Irish management briefings \| Irish management briefings Material type: Text Publication details: Dublin : Oak Tree Press, 1999 Availability: Items available for loan: TUS: Midlands, Main Library (2)Location, call number: Athlone General Lending 658.812 CHE, ... Place hold Place recall Add to cart (remove)
		Internal marketing : the tools and concepts for change / Pervaiz K. Ahmed and Mohammed Rafiq. by Ahmed, Pervaiz K Rafiq, Mohammed Chartered Institute of Marketing Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Oxford : Butterworth-Heinemann, 2002 Other title: Tools and concepts for customer-focused management Availability: Items available for loan: TUS: Midlands, Main Library (2)Location, call number: Athlone General Lending 658.802 AHM, ... Place hold Place recall Add to cart (remove)
		Customer relationship management. Jon Anton. by Anton, Jon Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hemel Hempstead : Prentice Hall, 1996 Availability: Items available for loan: TUS: Midlands, Main Library (3)Location, call number: Athlone General Lending 658.812 ANT, ... Place hold Place recall Add to cart (remove)
		The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld with Thomas Teal. by Reichheld, Frederick F Teal, Thomas Teal, Thomas, 1937- Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Boston, Mass. : Harvard Business School Press, 1996 Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.4 REI. Place hold Place recall Add to cart (remove)
		The customer continuum : strategic key account development / Deiric McCann. by McCann, Deiric Series: Irish management briefings \| Irish management briefings Material type: Text Publication details: Dublin : Oak Tree Press, 1998 Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.84 MCC. Place hold Place recall Add to cart (remove)
		The one to one future : building business relationships one customer at a time / Don Peppers and Martha Rogers. by Peppers, Don Rogers, Martha Material type: Text Publication details: London : Piatkus, c1993 Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.812. Place hold Place recall Add to cart (remove)
		Customer relationship management / Kristin Anderson, Carol Kerr. by Anderson, Kristin Kerr, Carol Series: A briefcase book \| Briefcase books series Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: New York : McGraw-Hill, c2002 Availability: Items available for loan: TUS: Midlands, Main Library (2)Location, call number: Athlone General Lending 658.812 AND, ... Place hold Place recall Add to cart (remove)
		Customer relationship management : linking people, process, and technology / PricewaterhouseCoopers market and customer management practice. by Brown, Stanley A, 1946- PricewaterhouseCoopers (Firm) Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: New York ; Chichester : Wiley, 2000 Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.812 BRO. Place hold Place recall Add to cart (remove)
		Harvard Business Review on customer relationship management. Series: The Harvard business review paperback series \| A Harvard business review paperback Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Boston, Mass. : London : Harvard Business School ; McGraw-Hill [distributor], 2002 Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.81 HAR. Place hold Place recall Add to cart (remove)
		The financial services marketing handbook : tactics and techniques that produce results / Evelyn Ehrlich and Duke Fanelli. by Ehrlich, Evelyn, 1950- Fanelli, Duke, 1954- Edition: 1st ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Princeton, NJ : Bloomberg Press, 2004 Online access: Table of contents Publisher description Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 332.10688 EHR. Place hold Place recall Add to cart (remove)
		Databased marketing : managing profitable relationships / V. Kumar. by Kumar, V Reinartz, Werner J Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Hoboken, N.J. : Chichester : Wiley ; John Wiley [distributor], 2004 Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.8120285574 KUM. Place hold Place recall Add to cart (remove)
		Understanding and managing customers / edited by Isobel Doole, Peter Lancaster and Robin Lowe. by Doole, Isobel Lancaster, Peter Lowe, Robin, 1945- Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Harlow : Financial Times Prentice Hall, 2004 Availability: Items available for loan: TUS: Midlands, Main Library (3)Location, call number: Athlone General Lending 658.812 DOO, ... Place hold Place recall Add to cart (remove)
		Customer service in Ireland / Suzanne Twomey. by Twomey, Suzanne Twomey, Suzanne. Customer service for Irish students Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Dublin : Gill and Macmillan, c2007 Availability: Items available for loan: TUS: Midlands, Main Library (6)Location, call number: Athlone General Lending 658.812 TWO, ... Place hold Place recall Add to cart (remove)
		Once a customer, always a customer : how to deliver customer service that creates customers for life / Chris Daffy. by Daffy, Chris Edition: [Rev. 3rd ed.]. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Dublin : Oak Tree, c2001 Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.812 DAF. Place hold Place recall Add to cart (remove)
		Managing customers profitably / by Lynette Ryals. by Ryals, Lynette Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Hoboken, N.J. : Chichester : Wiley ; John Wiley [distributor], 2008 Availability: Items available for loan: TUS: Midlands, Main Library (3)Location, call number: Athlone General Lending 658.812 RYA, ... Not available: TUS: Midlands, Main Library: In transit (1). Place hold Place recall Add to cart (remove)
		The stranger's long neck : how to deliver what your customers really want online / Gerry McGovern. by McGovern, Gerry ebrary, Inc Material type: Text; Format: print available online ; Literary form: Not fiction ; Audience: Specialized; Publication details: London : A. & C. Black, 2010 Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.872 MCG. Place hold Place recall Add to cart (remove)
		No cover image available Customer winback [electronic resource] : how to recapture lost customers and keep them loyal / Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers. by Griffin, Jill Lowenstein, Michael W, 1942- ProQuest (Firm) Series: Jossey-Bass business & management series Edition: 1st ed. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: San Francisco : Jossey-Bass, c2001 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available HR from the heart [electronic resource] : inspiring stories and strategies for building the people side of great business / Libby Sartain with Martha I. Finney. by Sartain, Libby, 1954- Finney, Martha I ProQuest (Firm) Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York : AMACOM, c2003 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available The behavioral advantage [electronic resource] : what the smartest, most successful companies do differently to win in the B2B arena / Terry R. Bacon and David G. Pugh. by Bacon, Terry R Pugh, David G. (David George), 1944- ProQuest (Firm) Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York : AMACOM, c2004 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available New service paradigms [electronic resource] : AMA SERVSIG Conference 2003 / guest editors: Jay Kandampully and Raymond P. Fisk. by Kandampully, Jay Fisk, Raymond P ProQuest (Firm) Series: Managing service quality ; v. 14, no. 2/3, 2004. Material type: Text; Format: electronic available online ; Literary form: Not fiction ; Audience: General; Publication details: [Bradford, England] : Emerald Group Pub., 2004 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Pathways less travelled to value creation [electronic resource] : interaction, dialogue and knowledge generation / guest editor, David Ballantyne. by Ballantyne, David ProQuest (Firm) Series: Journal of business & industrial marketing ; v. 19, no. 2. Material type: Text; Format: electronic available online ; Literary form: Not fiction ; Audience: General; Publication details: [Bradford, England] : Emerald Group Pub., 2004 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Customer-centered telecommunications services marketing [electronic resource] / Karen G. Strouse. by Strouse, Karen G ProQuest (Firm) Series: Artech House telecommunications library Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Boston : Artech House, c2004 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Service recovery and service continuity [electronic resource] / guest editors Steve Baron, Kim Harris and Dominic Elliott. by Baron, Steve Elliott, Dominic Harris, Kim ProQuest (Firm) Series: Journal of services marketing ; v.19, no. 5 Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Bradford, England : Emerald Group Publishing, c2005 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available CRM unplugged [electronic resource] : releasing CRM's strategic value / Philip Bligh, Douglas Turk. by Bligh, Philip Turk, Douglas ProQuest (Firm) Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Hoboken, N.J. : Wiley, c2004 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Conquering consumerspace [electronic resource] : marketing strategies for a branded world / Michael R. Solomon. by Solomon, Michael R ProQuest (Firm) Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York : AMACOM, c2003 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Customer service training 101 [electronic resource] : quick and easy techniques that get great results / Renee Evenson. by Evenson, Renee, 1951- ProQuest (Firm) Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York : AMACOM, c2005 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Customer relationship management [electronic resource] : an Emerald guide. by ProQuest (Firm) Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Bradford, England : Emerald Group Publishing, c2005 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Customer loyalty, retention, and customer relationship management [electronic resource]. by ProQuest (Firm) Series: Journal of Consumer Marketing ; 23, no. 7 Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Bradford, England : Emerald Group Publishing, c2006 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Electronic customer relationship management [electronic resource] / Jerry Fjermestad, Nicholas C. Romano, editors. by Fjermestad, Jerry Romano, Nicholas C ProQuest (Firm) Series: Advances in management information systems ; v. 3. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Armonk, N.Y. ; London : M.E. Sharpe, c2006 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available User-centered design stories [electronic resource] : real-world UCD case files / edited by Carol Righi and Janice James. by Righi, Carol James, Janice (Janice Sue) ProQuest (Firm) Series: Morgan Kaufmann series in interactive technologies Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Amsterdam ; Boston : Elsevier/Morgan Kaufman, c2007 Other title: Real-world UCD case studies Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Managing global customers [electronic resource] : an integrated approach / George S. Yip, Audrey J. M. Bink. by Yip, George S Bink, Audrey J. M ProQuest (Firm) Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Oxford ; New York : Oxford University Press, 2007 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Rules to break and laws to follow [electronic resource] : how your business can beat the crisis of short-termism / Don Peppers, Martha Rogers. by Peppers, Don Rogers, Martha, 1952- ProQuest (Firm) Series: Microsoft executive leadership series Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Hoboken, N.J. : John Wiley & Sons, c2008 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available The supernova advisor [electronic resource] : crossing the invisible bridge to exceptional client service and consistent growth / Rob Knapp. by Knapp, Rob, 1946- ProQuest (Firm) Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Hoboken, N.J. : John Wiley & Sons, c2008 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Managing contacts with Microsoft Outlook 2007 Business Contact Manager [electronic resource] / Edward Kachinske, Stacy Roach, Timothy Kachinske. by Kachinske, Edward Roach, Stacy Kachinske, Timothy ProQuest (Firm) Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Boston, Mass. : Thomson/Course Technology, c2008 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Perception of a difference [electronic resource] : the power in buying, marketing and selling customer care / Wesley Zimmerman. by Zimmerman, Wesley ProQuest (Firm) Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Scottsdale, AZ : WZA, Inc., c2005 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Microsoft Dynamics CRM 4 for dummies [electronic resource] / Joel Scott, David Lee. by Scott, Joel ProQuest (Firm) Series: --For dummies Edition: 1st ed. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Indianapolis, IN : Wiley, 2008 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Marketing for rainmakers [electronic resource] : 52 rules of engagement to attract and retain customers for life / Phil Fragasso. by Fragasso, Philip M, 1950- ProQuest (Firm) Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Hoboken, N.J. : John Wiley & Sons, c2008 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Maximizing your sales with Salesforce.com [electronic resource] / Edward Kachinske ... [et al.]. by Kachinske, Edward ProQuest (Firm) Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Boston, MA : Course Technology, c2008 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Tactical transparency [electronic resource] : how leaders can leverage social media to maximize value and build their brand / Shel Holtz, John C. Havens ; foreword by Lynne D. Johnson. by Holtz, Shel Havens, John C International Association of Business Communicators ProQuest (Firm) Edition: 1st ed. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: San Francisco, CA : Jossey-Bass, c2009 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available What to say to a porcupine [electronic resource] : 20 humorous tales that get to the heart of great customer service / Richard S. Gallagher. by Gallagher, Richard S ProQuest (Firm) Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York : American Management Association, c2008 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Join the conversation [electronic resource] : how to engage marketing-weary consumers with the power of community, dialogue, and partnership / Joseph Jaffe. by Jaffe, Joseph, 1970- ProQuest (Firm) Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Hoboken, N.J. : John Wiley & Sons, c2007 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Strategic customer service [electronic resource] : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman. by Goodman, John A ProQuest (Firm) Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York : AMACOM, c2009 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Sales therapy? [electronic resource] : effective selling for the small business owner / Grant Leboff. by Leboff, Grant ProQuest (Firm) Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Hoboken, NJ : Capstone Pub., c2007 Other title: Effective selling for the small business owner Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Observing and registering emotional satisfaction of customer contacts [electronic resource] : for customer satisfaction & loyalty / Hüseyin Güngör. by Güngör, Hüseyin ProQuest (Firm) Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Amsterdam : Vossiuspers UvA, c2007 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Behind the cloud [electronic resource] : the untold story of how Salesforce.com went from idea to billion-dollar company--and revolutionized an industry / Marc R. Benioff, Carlye Adler. by Benioff, Marc R, 1964- Adler, Carlye ProQuest (Firm) Edition: 1st ed. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: San Francisco : Jossey-Bass, c2010 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)

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Your search returned 178 results.