Your search returned 43 results.

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		Service quality : new directions in theory and practice / editors Roland T. Rust, Richard L. Oliver. by Rust, Roland T Oliver, Richard L Material type: Text Publication details: Thousand Oaks, Calif. ; London : Sage Publications, c1994 Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.812 RUS. Place hold Place recall Add to cart (remove)
		Best practices in customer service / edited by Ron Zemke and John A. Woods. by Zemke, Ron Woods, John A Edition: 1st AMACOM ed. 1999 Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: New York : AMACOM, 1999 Availability: Items available for loan: TUS: Midlands, Main Library (3)Location, call number: Athlone General Lending 658.812, ... Place hold Place recall Add to cart (remove)
		Marketing : connecting with customers / Gilbert D. Harrell. by Harrell, Gilbert D Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, NJ : Prentice Hall, c2002 Availability: Items available for loan: TUS: Midlands, Main Library (4)Location, call number: Athlone General Lending 658.812 HAR, ... Place hold Place recall Add to cart (remove)
		Beyond loyalty : the next generation of strategic customer relationship management / Pierre Chenet, Jon Ivar Johansen. by Chenet, Pierre Johansen, Jon Ivar Series: Irish management briefings \| Irish management briefings Material type: Text Publication details: Dublin : Oak Tree Press, 1999 Availability: Items available for loan: TUS: Midlands, Main Library (2)Location, call number: Athlone General Lending 658.812 CHE, ... Place hold Place recall Add to cart (remove)
		Crowning the customer. Fergal Quinn. by Quinn, Feargal Material type: Text Publication details: O'Brien, 1990 Availability: Items available for loan: TUS: Midlands, Main Library (4)Location, call number: Athlone General Lending 658.812 QUI, ... Place hold Place recall Add to cart (remove)
		The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld with Thomas Teal. by Reichheld, Frederick F Teal, Thomas Teal, Thomas, 1937- Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Boston, Mass. : Harvard Business School Press, 1996 Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.4 REI. Place hold Place recall Add to cart (remove)
		No cover image available Improving tourism and hospitality services [electronic resource] / Eric Laws. by Laws, Eric, 1945- ProQuest (Firm) Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Cambridge, MA : Cabi Pub., 2004 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (2)Location, call number: Athlone General Lending 910/.68, ... Place hold Place recall Add to cart (remove)
		The veterinary receptionist : essential skills for client care / John Corsan and Adrian Mackay. by Corsan, John R Mackay, Adrian R Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Oxford : Butterworth-Heinemann, 2008 Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 636.0832 COR. Place hold Place recall Add to cart (remove)
		No cover image available Consumer boycotts [electronic resource] : effecting change through the marketplace and the media / Monroe Friedman. by Friedman, Monroe ProQuest (Firm) Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York : Routledge, 1999 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Measuring customer satisfaction [electronic resource] / Richard F. Gerson. by Gerson, Richard F ProQuest (Firm) Series: Fifty-Minute series Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Menlo Park, Calif. : Crisp Publications, c1993 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Customer-centered telecommunications services marketing [electronic resource] / Karen G. Strouse. by Strouse, Karen G ProQuest (Firm) Series: Artech House telecommunications library Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Boston : Artech House, c2004 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Secret service [electronic resource] : hidden systems that deliver unforgettable customer service / John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson. by DiJulius, John R, 1964- ProQuest (Firm) Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York : AMACOM, c2003 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available What's the secret? [electronic resource] : to providing a world-class customer experience / John R. DiJulius. by DiJulius, John R, 1964- ProQuest (Firm) Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Hoboken, N.J. : Wiley, c2008 Other title: To providing a world-class customer experience Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Exceptional service, exceptional profit [electronic resource] : the secrets of building a five-star customer service organization / Leonardo Inghilleri and Micah Solomon. by Inghilleri, Leonardo Solomon, Micah ProQuest (Firm) Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York : American Management Association, 2010 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Looking beyond the runway [electronic resource] : airlines innovating with best practices while facing realities / Nawal K. Taneja. by Taneja, Nawal K ProQuest (Firm) Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Burlington, VT : Ashgate, 2010 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Prosperity for all [electronic resource] : consumer activism in an era of globalization / Matthew Hilton. by Hilton, Matthew ProQuest (Firm) Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Ithaca : Cornell University Press, 2009 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Modern analysis of customer surveys [electronic resource] : with applications using R / edited by Ron S. Kenett, Silvia Salini. by Kenett, Ron Salini, Silvia ProQuest (Firm) Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Chichester : John Wiley & Sons, 2011 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Operations rules [electronic resource] : delivering customer value through flexible operations / David Simchi-Levi. by Simchi-Levi, David ProQuest (Firm) Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Cambridge, Mass. : MIT Press, c2010 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available The joyless economy [electronic resource] : the psychology of human satisfaction / Tibor Scitovsky. by Scitovsky, Tibor ProQuest (Firm) Edition: Rev. ed. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York : Oxford University Press, 1992 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		Innovating analytics : word of mouth index--use the next generation of net promoter to increase sales and drive results / Larry Freed. [electronic resource] by Freed, Larry Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Hoboken, New Jersey : John Wiley & Sons, Inc., [2013] Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation / Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward. [electronic resource] by Blunt, Carolyn Hill-Wilson, Martin Ward, Andrew Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Chichester, England : Wiley, 2013Copyright date: ©2013 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		Mobile telecommunication customer loyalty in Nigeria : determining factors / Olayiwola Bello. [electronic resource] by Bello, Olayiwola [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Hamburg, Germany : Diplomica Verlag, 2013Copyright date: ©2013 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations / Derek R. Allen. [electronic resource] by Allen, Danica R, 1959- [author.] American Society for Quality Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2004Copyright date: ©2004 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Six sigma in HR transformation [electronic resource] : achieving excellence in service delivery / Mircea Albeanu and Ian Hunter with Jo Radford. by Albeanu, Mircea Hunter, Ian Radford, Jo ProQuest (Firm) Series: Gower HR transformation series Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Farnham, U.K. : Gower, 2010 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		Your customer rules! : delivering the Me2B experiences that today's customers demand / Bill Price, David Jaffe. [electronic resource] by Price, Bill, 1950- [author.] Jaffe, David, 1963- [author.] Edition: First edition. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: San Francisco, California : Jossey-Bass, [2015]Copyright date: ©2015 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		User unfriendly : consumer struggles with personal technologies, from clocks and sewing machines to cars and computers / Joseph J. Corn. [electronic resource] by Corn, Joseph J Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Baltimore : Johns Hopkins University Press, 2011 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		Build for change : revolutionizing customer engagement through continuous digital innovation / Alan Trefler. [electronic resource] by Trefler, Alan [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Hoboken, New Jersey : Wiley, 2014Copyright date: ©2014 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods / Bob E. Hayes. [electronic resource] by Hayes, Bob E, 1963- [author.] Edition: Third edition. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2008 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		Superior customer satisfaction and loyalty : engaging customers to drive performance / Sheldon D. Goldstein. [electronic resource] by Goldstein, Sheldon D [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2009Copyright date: ©2010 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		The role of consumer ADR in the administration of justice : new trends in access to justice under EU directive 2013/11 / edited by Michael Stürner, Fernando Gascón, Inchausti Remo Caponi. [electronic resource] by Stürner, Michael [editor.] Gascón Inchausti, Fernando [editor.] Caponi, Inchausti Remo [editor.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Munich, [Germany] : sellier european law publishers, 2015Copyright date: ©2015 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Managing the customer experience : a measurement-based approach / Morris Wilburn. [electronic resource] by Wilburn, Morris, 1953- [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2006Copyright date: ©2007 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		Beyond the ultimate question : a systematic approach to improve customer loyalty / Bob E. Hayes. [electronic resource] by Hayes, Bob E, 1963- [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2009 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Customer satisfaction [electronic resource] : practical tools for building important relationships / Dru Scott. by Scott, Dru ProQuest (Firm) Series: Fifty-Minute series Edition: 3rd ed. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Menlo Park, Calif. : Crisp Publications, c2000 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		e-commerce : Quelles stratégies marketing pour le commerce électronique ?. [electronic resource] by Jacob, Damien Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Cork : Primento Digital Publishing, 2013Copyright date: ©2013 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available The lean product playbook : how to innovate with minimum viable products and rapid customer feedback / Dan Olsen ; cover design, C. Wallace. [electronic resource] by Olsen, Dan, 1970- [author.] Wallace, C [cover designer.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Hoboken, New Jersey : Wiley, 2015Copyright date: ©2015 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Marketingziel Kundenbindung [electronic resource] die Kundenkarte im Einzelhandel / Thomas vor der Sielhorst. by Sielhorst, Thomas vor der ProQuest (Firm) Edition: 1. Aufl. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Hamburg : IGEL Verlag, 2009 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		The little book of big customer satisfaction measurement / Ajit Rao, Subhash Chandra. [electronic resource] by Rao, Ajit [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Los Angeles, [California] : SAGE, 2012Copyright date: ©2012 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Service quality [electronic resource] research perspectives / Benjamin Schneider, Susan S. White. by Schneider, Benjamin, 1938- White, Susan S ProQuest (Firm) Series: Foundations for organizational science Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Thousand Oaks, Calif. : Sage Publications, c2004 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		The Huawei story / Tian Tao with Wu Chunbo. [electronic resource] by Tao, Tian [author.] Chunbo, Wu [author.] Material type: Text; Format: available online ; Nature of contents: ; Literary form: Not fiction Publisher: Thousand Oaks : SAGE Publications India Pvt. Limited, 2015 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		Consumer behaviour towards organic food and performance of certification standards / presented by Carlos Antonio Padilla Bravo. [electronic resource] by Bravo, Carlos Antonio Padilla [author.] Edition: 1. Auflage. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Göttingen, [Germany] : Cuvillier Verlag, 2013Copyright date: ©2013 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		The service culture handbook : a step-by-step guide to getting your employees obsessed with customer service / Jeff Toister. by Toister, Jeff [author.] Material type: Text; Format: print ; Literary form: Not fiction Publisher: [San Diego, Calif.] : [Toister Performance Solutions], [2017]Copyright date: ©2017 Availability: Items available for loan: TUS: Midlands, Main Library (2)Location, call number: Athlone General Lending 658.812 TOI, ... Place hold Place recall Add to cart (remove)
		The customer success professional's handbook : how to thrive in one of the world's fastest growing careers-while driving growth for your company / Ashvin Vaidyanathan & Ruben Rabago. [electronic resource] by Vaidyanathan, Ashvin, 1980- [author.] Rabago, Ruben, 1968- [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Hoboken, New Jersey : Wiley, [2020]Copyright date: ©2020 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Customer value starvation can kill : prevention and cure / Gautam Vieira, Walter Mahajan ; foreword by Philip Kotler. [electronic resource] by Mahajan, Gautam [author.] Vieira, Walter [author.] Kotler, Philip [writer of foreword.] Series: Business Expert Press Service Systems and Innovations in Business and Society Collection Material type: Text; Format: available online ; Literary form: Not fiction Publisher: New York : Business Expert Press, 2021 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)

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Your search returned 43 results.