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The veterinary receptionist : essential skills for client care / John Corsan and Adrian Mackay.

By: Contributor(s): Material type: TextTextPublication details: Oxford : Butterworth-Heinemann, 2008.Edition: 2nd edDescription: 176 p. : ill. ; 24 cmISBN:
  • 9780702029288 (pbk.) :
  • 9780702029288
Subject(s): DDC classification:
  • 636.0832 COR
LOC classification:
  • SF753
Contents:
Chapter 1 Client service defined -- Chapter 2 Make your first impressions count -- Chapter 3 Focus on your client -- Chapter 4 Making the Client Feel \'Special\' -- Chapter 5 Telephone skills -- Chapter 6 Professional under pressure -- Chapter 7 Profit from complaints -- Chapter 8 Client service solutions -- Chapter 9 Fundamentals of first aid -- Chapter 10 Labelling and dispensing.
Client service defined -- Make your first impressions count -- Focus on your client -- Making the client feel \'special\' -- Telephone skills -- Professional under pressure -- Profit from complaints -- Client service solutions -- Fundamentals of first aid -- Labelling and dispensing.
Summary: This text is a guide for the veterinary receptionist, providing practical, easily-accessible information on how to fulfill this role professionally and efficiently. It tells how to deal with and deflect complaints from angry clients.
Holdings
Item type Current library Call number Copy number Status Date due Barcode
Long Loan TUS: Midlands, Main Library Athlone General Lending 636.0832 COR (Browse shelf(Opens below)) 1 Available 00214281

Includes index.

Includes bibliographical references and index.

Chapter 1 Client service defined -- Chapter 2 Make your first impressions count -- Chapter 3 Focus on your client -- Chapter 4 Making the Client Feel \'Special\' -- Chapter 5 Telephone skills -- Chapter 6 Professional under pressure -- Chapter 7 Profit from complaints -- Chapter 8 Client service solutions -- Chapter 9 Fundamentals of first aid -- Chapter 10 Labelling and dispensing.

Client service defined -- Make your first impressions count -- Focus on your client -- Making the client feel \'special\' -- Telephone skills -- Professional under pressure -- Profit from complaints -- Client service solutions -- Fundamentals of first aid -- Labelling and dispensing.

This text is a guide for the veterinary receptionist, providing practical, easily-accessible information on how to fulfill this role professionally and efficiently. It tells how to deal with and deflect complaints from angry clients.

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