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		No cover image available Measuring customer satisfaction [electronic resource] / Richard F. Gerson. by Gerson, Richard F ProQuest (Firm) Series: Fifty-Minute series Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Menlo Park, Calif. : Crisp Publications, c1993 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Writing and implementing a marketing plan [electronic resource] : a guide for small business owners / Richard F. Gerson. by Gerson, Richard F ProQuest (Firm) Material type: Text; Format: electronic available online ; Literary form: Not fiction ; Audience: General; Publication details: Los Altos, Calif. : Crisp, c1991 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Achieving high performance [electronic resource] : a research-based practical approach / Richard F. Gerson. by Gerson, Richard F ProQuest (Firm) Series: HPT in action series ; v. 4 Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Amherst, Mass. : Silver Spring, Md. : HRD Press ; ISPI, c2006 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Beyond customer service, revised [electronic resource] / Richard F. Gerson. by Gerson, Richard F ProQuest (Firm) Series: Fifty-Minute series Edition: Rev. ed. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Menlo Park, Calif. : Crisp Publications, c1998 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)

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