Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods / Bob E. Hayes. [electronic resource]
Material type: TextPublisher: Milwaukee, Wisconsin : ASQ Quality Press, 2008Edition: Third editionDescription: 1 online resource (311 pages) : illustrationsISBN:- 9780873897433 (e-book)
- 658.8/12 22
- HF5415.335 .H39 2008
Item type | Current library | Call number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|
Ebook | TUS: Midlands, Main Library Athlone Online | eBook (Browse shelf(Opens below)) | Available |
Includes bibliographical references (pages 275-280) and index.
Description based on print version record.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.