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		Service quality : new directions in theory and practice / editors Roland T. Rust, Richard L. Oliver. by Rust, Roland T Oliver, Richard L Material type: Text Publication details: Thousand Oaks, Calif. ; London : Sage Publications, c1994 Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.812 RUS. Place hold Place recall Add to cart (remove)
		Best practices in customer service / edited by Ron Zemke and John A. Woods. by Zemke, Ron Woods, John A Edition: 1st AMACOM ed. 1999 Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: New York : AMACOM, 1999 Availability: Items available for loan: TUS: Midlands, Main Library (3)Location, call number: Athlone General Lending 658.812, ... Place hold Place recall Add to cart (remove)
		Marketing : connecting with customers / Gilbert D. Harrell. by Harrell, Gilbert D Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, NJ : Prentice Hall, c2002 Availability: Items available for loan: TUS: Midlands, Main Library (4)Location, call number: Athlone General Lending 658.812 HAR, ... Place hold Place recall Add to cart (remove)
		Beyond loyalty : the next generation of strategic customer relationship management / Pierre Chenet, Jon Ivar Johansen. by Chenet, Pierre Johansen, Jon Ivar Series: Irish management briefings \| Irish management briefings Material type: Text Publication details: Dublin : Oak Tree Press, 1999 Availability: Items available for loan: TUS: Midlands, Main Library (2)Location, call number: Athlone General Lending 658.812 CHE, ... Place hold Place recall Add to cart (remove)
		Crowning the customer. Fergal Quinn. by Quinn, Feargal Material type: Text Publication details: O'Brien, 1990 Availability: Items available for loan: TUS: Midlands, Main Library (4)Location, call number: Athlone General Lending 658.812 QUI, ... Place hold Place recall Add to cart (remove)
		The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld with Thomas Teal. by Reichheld, Frederick F Teal, Thomas Teal, Thomas, 1937- Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Boston, Mass. : Harvard Business School Press, 1996 Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.4 REI. Place hold Place recall Add to cart (remove)
		No cover image available Measuring customer satisfaction [electronic resource] / Richard F. Gerson. by Gerson, Richard F ProQuest (Firm) Series: Fifty-Minute series Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Menlo Park, Calif. : Crisp Publications, c1993 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Secret service [electronic resource] : hidden systems that deliver unforgettable customer service / John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson. by DiJulius, John R, 1964- ProQuest (Firm) Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York : AMACOM, c2003 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available What's the secret? [electronic resource] : to providing a world-class customer experience / John R. DiJulius. by DiJulius, John R, 1964- ProQuest (Firm) Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Hoboken, N.J. : Wiley, c2008 Other title: To providing a world-class customer experience Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Exceptional service, exceptional profit [electronic resource] : the secrets of building a five-star customer service organization / Leonardo Inghilleri and Micah Solomon. by Inghilleri, Leonardo Solomon, Micah ProQuest (Firm) Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York : American Management Association, 2010 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Looking beyond the runway [electronic resource] : airlines innovating with best practices while facing realities / Nawal K. Taneja. by Taneja, Nawal K ProQuest (Firm) Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Burlington, VT : Ashgate, 2010 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation / Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward. [electronic resource] by Blunt, Carolyn Hill-Wilson, Martin Ward, Andrew Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Chichester, England : Wiley, 2013Copyright date: ©2013 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations / Derek R. Allen. [electronic resource] by Allen, Danica R, 1959- [author.] American Society for Quality Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2004Copyright date: ©2004 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		Your customer rules! : delivering the Me2B experiences that today's customers demand / Bill Price, David Jaffe. [electronic resource] by Price, Bill, 1950- [author.] Jaffe, David, 1963- [author.] Edition: First edition. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: San Francisco, California : Jossey-Bass, [2015]Copyright date: ©2015 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		Build for change : revolutionizing customer engagement through continuous digital innovation / Alan Trefler. [electronic resource] by Trefler, Alan [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Hoboken, New Jersey : Wiley, 2014Copyright date: ©2014 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Managing the customer experience : a measurement-based approach / Morris Wilburn. [electronic resource] by Wilburn, Morris, 1953- [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2006Copyright date: ©2007 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		Beyond the ultimate question : a systematic approach to improve customer loyalty / Bob E. Hayes. [electronic resource] by Hayes, Bob E, 1963- [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2009 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Service quality [electronic resource] research perspectives / Benjamin Schneider, Susan S. White. by Schneider, Benjamin, 1938- White, Susan S ProQuest (Firm) Series: Foundations for organizational science Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Thousand Oaks, Calif. : Sage Publications, c2004 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		The service culture handbook : a step-by-step guide to getting your employees obsessed with customer service / Jeff Toister. by Toister, Jeff [author.] Material type: Text; Format: print ; Literary form: Not fiction Publisher: [San Diego, Calif.] : [Toister Performance Solutions], [2017]Copyright date: ©2017 Availability: Items available for loan: TUS: Midlands, Main Library (2)Location, call number: Athlone General Lending 658.812 TOI, ... Place hold Place recall Add to cart (remove)

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