Quality foodservice guaranteed : a hotel and restaurant training outline. Nancy Loman Scanlon.
Material type:
TextPublication details: New York ; Chichester : Wiley, 1998.Description: 304p. : ill. ; 23 cmISBN: - 9780471028529 (hbk.) :
- 0471028525 (acidfree paper)
- Restaurants -- Employees -- Training of
- Total quality management
- Food service -- Quality control
- Food service management
- Food service employees -- Training of
- Travel and Tourism
- Quality Assurance (QA) & Total Quality Management (TQM)
- Hotel & catering trades
- Cookery / food & drink etc
- Hospitality & service industries
- Management & management techniques
- 642.50715 SCA
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| Long Loan | TUS: Midlands, Main Library Athlone General Lending | 642.50715 SCA (Browse shelf(Opens below)) | 1 | Available | 116484 | ||
| Long Loan | TUS: Midlands, Main Library Athlone General Lending | 642.50715 SCA (Browse shelf(Opens below)) | 1 | Available | 116485 |
Includes bibliographical references (p. 199-200) and index.
ch. 1. Quality service success stories -- ch. 2 Keys to success -- ch. 3 Quality service customer -- ch. 4 Capturing market share -- ch. 5 Successful service experience -- ch. 6 Delivering quality service -- ch. 7 Creating quality service -- ch. 8 Guaranteeing quality service
Quality Food Service Guaranteed aims to help food service managers to achieve quality service whilst increasing profitability. It outlines training while integrating customer satisfaction and profitability, and referring to TQM principles.