Supervision in the hospitality industry / Jack Miller and Karen E. Drummond.
Material type: TextPublication details: New York ; Chichester : Wiley, 1998.Edition: 3rd edDescription: 464pISBN:- 9780471194200 (hbk.) :
- 0471194204 (cloth : alk. paper)
- 647.940683 MIL
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Long Loan | TUS: Midlands, Main Library Athlone General Lending | 647.940683 MIL (Browse shelf(Opens below)) | 1 | Available | 116514 | ||
Short Loan | TUS: Midlands, Main Library Athlone General Lending | 647.940683 MIL (Browse shelf(Opens below)) | 1 | Available | 116515 |
Previous ed.: 1992.
Includes bibliographical references (p. 419-426) and index.
Chapter 1.The supervisor as manager -- Chapter 2.The supervisor as leader -- Chapter 3.Building on workplace diversity -- Chapter 4.Communicating effectively -- Chapter 5.Creating a positive work climate -- Chapter 6.Developing job expectations -- Chapter 7.Recruiting and selecting applicants -- Chapter 8.Employee training and development -- Chapter 9.Evaluating performance -- Chapter 10.Discipline and the marginal employee -- Chapter 11.Planning, organizing and controlling -- Chapter 12.Decision making and problem solving -- Chapter 13.Delegating -- Chapter 14.Additional supervisory topics.
This third edition includes discussions of how cultural diversity affects the supervisory process, on the job sections which allow students to analyze actual work situations, and supervisor in action sections.