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		Lean sigma methods and tools for service organizations [electronic resource] : the story of a cruise line transformation / Jaideep Motwani, Rob Ptacek, and Richard Fleming. by Motwani, Jaideep Ptacek, Rob Fleming, Richard Series: 2012 digital library \| Service systems and innovations in business and society collection Edition: 1st ed. Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publication details: [New York, N.Y.] (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2012 Other title: Story of a cruise line transformation. Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		Service design and delivery : how design thinking can innovate business and add value to society / Toshiaki Kurokawa. [electronic resource] by Kurokawa, Toshiaki [author.] Series: Service systems and innovations in business and society collection Edition: First edition. Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2015 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		Achieving success through innovation : cases and insights from the hospitality, travel, and tourism industry / Cathy A. Enz, Sheryl E. Kimes, Judy A. Siguaw, Rohit Verma, and Kate Walsh ; edited by Glenn Withiam. [electronic resource] by Enz, Cathy A, 1956- [author.] Kimes, Sheryl E [author.] Siguaw, Judy A [author.] Verma, Rohit [author.] Walsh, Kate [author.] Withiam, Glenn [editor.] Series: Service systems and innovations in business and society collection Edition: First edition. Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2016 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		Achieving service excellence : maximizing enterprise performance through innovation and technology / C.M. Chang. [electronic resource] by Chang, C. M. (Ching Ming), 1935- [author.] Series: 2014 digital library \| Service systems and innovations in business and society collection Edition: First edition. Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2014 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		Profiting from services and solutions : what product-centric firms need to know / Valarie A. Zeithaml, Stephen W. Brown, Mary Jo Bitner, and Jim Salas. [electronic resource] by Zeithaml, Valarie A [author.] Salas, Jim [author.] Bitner, Mary Jo [author.] Brown, Stephen Walter, 1943- [author.] Series: Service systems and innovations in business and society collection \| 2014 digital library Edition: First edition. Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2014 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		People, processes, services, and things : using services innovation to enable the Internet of everything / Hazim Dahir, Bil Dry, and Carlos Pignataro. [electronic resource] by Dahir, Hazim [author.] Dry, Bil [author.] Pignataro, Carlos [author.] Series: Service systems and innovations in business and society collection Edition: First edition. Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2015 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		Sustainable service / Adi Wolfson. [electronic resource] by Ṿolfson, ʻAdi, 1971- [author.] Series: Service systems and innovations in business and society collection Edition: First edition. Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2016 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		Service and service systems : provider challenges and directions in unsettled times / Steve Baron, Philippa Hunter-Jones and Gary Warnaby. [electronic resource] by Baron, Steve (J. Steve) [author.] Hunter-Jones, Philippa [author.] Warnaby, Gary [author.] Series: 2014 digital library \| Service systems and innovations in business and society collection Edition: First edition. Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2014 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		Modeling service systems / Ralph D. Badinelli. [electronic resource] by Badinelli, Ralph D [author.] Series: Service systems and innovations in business and society collection Edition: First edition. Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2016 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		Matching services to markets : the role of the human sensorium in shaping service-intensive markets / H.B. Casanova. [electronic resource] by Casanova, H. B [author.] Series: Service systems and innovations in business and society collection Edition: First edition. Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2016 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		Business engineering and service design. Volume I / Óscar Barros. [electronic resource] by Barros, Óscar [author.] Series: Service systems and innovations in business and society collection Edition: Second edition. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: New York, New York : Business Expert Press, [2017]Copyright date: ©2017 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		Designing service processes to unlock value / Joy M. Field. [electronic resource] by Field, Joy M [author.] Series: Service systems and innovations in business and society collection Edition: Second edition. Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2017 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		Virtual local manufacturing communities : online simulations of future workshop systems / William Sims Bainbridge. [electronic resource] by Bainbridge, William Sims [author.] Series: Service systems and innovations in business and society collection Material type: Text; Format: available online ; Literary form: Not fiction Publisher: New York, NY : Business Expert Press, 2019 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		All services, all the time : how business services serve your business / Doug McDavid. [electronic resource] by McDavid, Doug [author.] Series: Service systems and innovations in business and society collection Edition: First edition. Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2016 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		The accelerating TechnOnomic Medium ('ATOM') : it's time to upgrade the economy / Kartik Gada. [electronic resource] by Gada, Kartik [author.] Series: Service systems and innovations in business and society collection Edition: First edition. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: New York, NY : Business Expert Press, 2017 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		Sustainability and the city : the service approach / Adi Wolfson. [electronic resource] by Wolfson, Adi [author.] Series: Service systems and innovations in business and society collection Material type: Text; Format: available online ; Literary form: Not fiction Publisher: New York, New York : Business Expert Press, 2018 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Customer value starvation can kill : prevention and cure / Gautam Vieira, Walter Mahajan ; foreword by Philip Kotler. [electronic resource] by Mahajan, Gautam [author.] Vieira, Walter [author.] Kotler, Philip [writer of foreword.] Series: Business Expert Press Service Systems and Innovations in Business and Society Collection Material type: Text; Format: available online ; Literary form: Not fiction Publisher: New York : Business Expert Press, 2021 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)

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