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30 activites for internal customer care / Jenny Hill, Patricia Tallack and Hugh Garai. by
Material type: Text Text
Publication details: Aldershot : Gower, c1996
Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.812.
Service marketing / Roland T. Rust, Anthony J. Zahorik, Timothy L. Keiningham. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : HarperCollins College Publishers, c1996
Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.8 RUS.
Once a customer always a customer : how to deliver customer service that creates customers for life / Chris Daffy. by
Material type: Text Text
Publication details: Dublin : Oak Tree, c1996
Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.812 DAF.
Services marketing / Christopher H. Lovelock. by
Edition: 3rd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Upper Saddle River, N.J. : Prentice Hall, c1996
Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.8 LOV. Not available: TUS: Midlands, Main Library: In transit (1).
Relationship marketing [electronic resource] : theory and practice / edited by Francis Buttle. by
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: London : Paul Chapman, c1996
Online access:
Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook.
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