The professional housekeeper / Madelin Schneider, Georgina Tucker and Mary Scoviak.
Material type:
TextPublication details: New York ; Chichester : Wiley, 1998.Edition: 4th edDescription: 480pISBN: - 9780471291930 (hbk.) :
- 0471291935 (cloth : acidfree paper)
- 648 SCH
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| Long Loan | TUS: Midlands, Main Library Athlone General Lending | 648 SCH (Browse shelf(Opens below)) | 1 | Available | 116486 | ||
| Long Loan | TUS: Midlands, Main Library Athlone General Lending | 648 SCH (Browse shelf(Opens below)) | 1 | Available | 116487 |
Includes index.
1.Housekeeping: the scope of the lodging industry -- 2.Key roles and responsibilities of hte professional housekeeper -- 3.Effective staffing and scheduling -- 4.Training, motivating and evaluating staff -- 5.Cleaning guest rooms and bathrooms -- 6.Cleaning public areas and the back of the house -- 7.Maintaining floors -- 8.Managing the care of interior design elements -- 9.Managing equipment and supplies -- 10.Managing the on-premise laundary and working with contract laundry -- 11.Controlling linens, uniforms, and storage -- 12.Preparing and managing budgets -- 13.Overseeing safety and security -- 14.Trends for today: using technology, instituting environmental practices -- 15.Capitalizing on opportunities for the future.
The new edition of this market leader offers an overview of hotel operations while emphasising the role that housekeeping plays in ensuring and maintaining guest satisfaction.