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Check-in check-out : managing hotel operations.

By: Contributor(s): Material type: TextTextSeries: Pearson custom libraryPublication details: Harlow, Essex : Pearson, [2014]Edition: Ninth edition / Gary K. Vallen, Jerome J. Vallen; Pearson new international editionDescription: 435 pages : illustrations (black and white, and colour) ; 28 cmISBN:
  • 9781292021102 (pbk.) :
  • 9781292021102
Subject(s): DDC classification:
  • 647.94068 VAL
Contents:
1.The traditional hotel industry, Gary K. Vallen/Jerome J. Vallen -- 2.The modern hotel industry. Gary K. Vallen/Jerome J. Vallen -- 3.The structures of the hotel industry. Gary K. Vallen/Jerome J. Vallen -- 4.Forecasting availablility and overbooking. Gary K. Vallen/Jerome J. Vallen -- 4.Forecasting availability and overbooking -- 5.Global reservations technologies. Gary K. Vallen/Jerome J. Vallen -- 6.Individual reservations and group reservations. Gary K. Vallen/Jerome J. Vallen -- 7.Managing guest services. Gary K. Vallen/Jerome J. Vallen -- 8.Arrival, registration, assignment and rooming. Gary K. Vallen/Jerome J. Vallen -- 9.The role of the room rate. Gary K. Vallen/Jerome J. Vallen -- 10.Billing the guest folio. Gary K. Vallen/Jerome J. Vallen -- 11.Cash or credit: the city ledger. Gary K. Vallen/Jerome J. Vallen -- 12.The night audit. Gary K. Vallen/Jerome J. Vallen -- 13.Hotel technology. Gary K. Vallen/Jerome J. Vallen.
Summary: For those on courses in hotel management, this book provides coverage of the hotel's front office and all of the support positions that make it work. Organised to reflect how a guest moves through the hotel, this edition provides a broad view of lodging management and covers topics such as corporate housing and destination elevators.
Holdings
Item type Current library Call number Copy number Status Date due Barcode
Long Loan TUS: Midlands, Main Library Athlone General Lending 647.94068 VAL (Browse shelf(Opens below)) 1 Available 219051
Long Loan TUS: Midlands, Main Library Athlone General Lending 647.94068 VAL (Browse shelf(Opens below)) 1 Available 225783
Long Loan TUS: Midlands, Main Library Athlone General Lending 647.94068 VAL (Browse shelf(Opens below)) 1 Available 218447

Previous edition: 2009.

Includes index.

Includes bibliographical references and index.

1.The traditional hotel industry, Gary K. Vallen/Jerome J. Vallen -- 2.The modern hotel industry. Gary K. Vallen/Jerome J. Vallen -- 3.The structures of the hotel industry. Gary K. Vallen/Jerome J. Vallen -- 4.Forecasting availablility and overbooking. Gary K. Vallen/Jerome J. Vallen -- 4.Forecasting availability and overbooking -- 5.Global reservations technologies. Gary K. Vallen/Jerome J. Vallen -- 6.Individual reservations and group reservations. Gary K. Vallen/Jerome J. Vallen -- 7.Managing guest services. Gary K. Vallen/Jerome J. Vallen -- 8.Arrival, registration, assignment and rooming. Gary K. Vallen/Jerome J. Vallen -- 9.The role of the room rate. Gary K. Vallen/Jerome J. Vallen -- 10.Billing the guest folio. Gary K. Vallen/Jerome J. Vallen -- 11.Cash or credit: the city ledger. Gary K. Vallen/Jerome J. Vallen -- 12.The night audit. Gary K. Vallen/Jerome J. Vallen -- 13.Hotel technology. Gary K. Vallen/Jerome J. Vallen.

For those on courses in hotel management, this book provides coverage of the hotel's front office and all of the support positions that make it work. Organised to reflect how a guest moves through the hotel, this edition provides a broad view of lodging management and covers topics such as corporate housing and destination elevators.

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