Professional front office management / Robert Woods, Jack D. Ninemeier, David K. Hayes, Michele A. Austin.
Material type: TextSeries: Pearson custom libraryPublication details: Harlow, Essex : Pearson, [2014]Edition: First edition; Pearson new international editionDescription: 649 pages : illustrations (black and white) ; 28 cmISBN:- 9781292026985 (pbk.) :
- 9781292026985
- 647.94068 WOO
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Long Loan | TUS: Midlands, Main Library Athlone General Lending | 647.94068 WOO (Browse shelf(Opens below)) | 1 | Available | 218432 |
Includes index.
1.Overview of the lodging industry. Robert H. Woods ... [et al] -- 2.Front office and the guests: planning for quality service. Robert H. Woods ... [et al] -- 3.Overview of the front office department. Robert H. Woods ... [et al] -- 4.Front office property management system. Robert H. Woods ... [et al] -- 5.Managing forecase data. Robert H. Woods ... [et al] -- 6.Revenue management. Robert H. Woods ... [et al] -- 7.Distribution channel management. Robert H. Woods ... [et al] -- 8.Management of data-generating front office subsystems. Robert H. Woods ... [et al] -- 9.Reservation, reception, and room assignment management. Robert H. Woods ... [et al] -- 10.Front office and the guests: deliverty quality service. Robert H. Woods ... [et al] -- 11.Guest charges, payment, and check-out. Robert H. Woods ... [et al] -- 12.Night audit and report management. Robert H. Woods ... [et al] -- 13.Front Office. Hub of the hotel. Robert H. Woods ... [et al].