Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.

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Material type: Text

TextPublication details: New York : Free Press, 1990.Description: xii, 226p. ; 24cmISBN:

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Summary: Describes the five attributes of quality service and explains how to identify customer expectations.

Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Long Loan	TUS: Midlands, Main Library Athlone General Lending	658.812 ZEI (Browse shelf(Opens below))	1	Available		110627

Includes bibliographical references and index.

Describes the five attributes of quality service and explains how to identify customer expectations.