Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.
Material type: TextPublication details: New York : Free Press, 1990.Description: xii, 226p. ; 24cmISBN:- 9780029357019 :
- 0029357012 :
- 658.812 ZEI
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Long Loan | TUS: Midlands, Main Library Athlone General Lending | 658.812 ZEI (Browse shelf(Opens below)) | 1 | Available | 110627 |
Includes bibliographical references and index.
Describes the five attributes of quality service and explains how to identify customer expectations.