Service operations management /
Schmenner, Roger W., 1947-
Service operations management / Roger W. Schmenner. - Englewood Cliffs, N.J. : London : Prentice Hall ; Prentice-Hall International, c1995. - xiv,406p. : ill., facsims.,forms ; 24cm.
Bibliography: p398-401. - Includes index.
Includes bibliographical references (p. 398-401) and index.
Emphasizing a strong managerial orientation, this text explores service operations. It clearly differentiates service operations issues from those associated with manufacturing, while showing how common aspects of various services allow them to benefit from similar types of analysis.
9780024068118 : £21.95 002406811X
94041290
Service industries--Management
Management & management techniques
Hospitality & service industries
Service industries Management
658 SCH
Service operations management / Roger W. Schmenner. - Englewood Cliffs, N.J. : London : Prentice Hall ; Prentice-Hall International, c1995. - xiv,406p. : ill., facsims.,forms ; 24cm.
Bibliography: p398-401. - Includes index.
Includes bibliographical references (p. 398-401) and index.
Emphasizing a strong managerial orientation, this text explores service operations. It clearly differentiates service operations issues from those associated with manufacturing, while showing how common aspects of various services allow them to benefit from similar types of analysis.
9780024068118 : £21.95 002406811X
94041290
Service industries--Management
Management & management techniques
Hospitality & service industries
Service industries Management
658 SCH