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Organizational behavior for the hospitality industry / Florence Berger, Judi Brownell.

By: Contributor(s): Material type: TextTextPublication details: Indianapolis, Ind. : Prentice Hall ; London : Pearson Education [distributor], 2008.Description: 464 pISBN:
  • 9780132447379 (pbk.) :
  • 0132447371 (alk. paper)
Subject(s): DDC classification:
  • 647.94068 BER
LOC classification:
  • TX911.3.M27 B475 2008
Contents:
Part 1.Organizational behavior essentials -- 1.Customer care -- 2.Communicating in organizations -- 3.Understanding the diverse environment -- 4.The power of teams in hospitality -- 5.Group problem solving and decision making -- Part 2.The individual and the organization -- 6.Managing time -- 7.Managing stress -- 8.Promoting creativity -- 9.Setting personal and professional goals -- Part 3.Key management tasks -- 10.Managing conflict -- 11.Motivating employees -- 12.Counselling employees -- 13.Power and politics in organizations -- 14.Leading hospitality organizations -- 15.Icebreakers and closers.
Summary: This organizational behaviour text focuses on the hospitality industry, delving into the concepts that are relevant to students who plan to enter the industry. Hospitality organizations today must achieve excellence in human relations, and that success starts with quality organizational behaviour.
Holdings
Item type Current library Call number Copy number Status Date due Barcode
Long Loan TUS: Midlands, Main Library Athlone General Lending 647.94068 BER (Browse shelf(Opens below)) 1 Available 208069
Long Loan TUS: Midlands, Main Library Athlone General Lending 647.94068 BER (Browse shelf(Opens below)) 1 Available 208072
Long Loan TUS: Midlands, Main Library Athlone General Lending 647.94068 BER (Browse shelf(Opens below)) 1 Available 208070
Long Loan TUS: Midlands, Main Library Athlone General Lending 647.94068 BER (Browse shelf(Opens below)) 1 Available 208071

Includes bibliographical references and index.

Part 1.Organizational behavior essentials -- 1.Customer care -- 2.Communicating in organizations -- 3.Understanding the diverse environment -- 4.The power of teams in hospitality -- 5.Group problem solving and decision making -- Part 2.The individual and the organization -- 6.Managing time -- 7.Managing stress -- 8.Promoting creativity -- 9.Setting personal and professional goals -- Part 3.Key management tasks -- 10.Managing conflict -- 11.Motivating employees -- 12.Counselling employees -- 13.Power and politics in organizations -- 14.Leading hospitality organizations -- 15.Icebreakers and closers.

This organizational behaviour text focuses on the hospitality industry, delving into the concepts that are relevant to students who plan to enter the industry. Hospitality organizations today must achieve excellence in human relations, and that success starts with quality organizational behaviour.

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