Organizational behavior for the hospitality industry / Florence Berger, Judi Brownell.
Material type: TextPublication details: Indianapolis, Ind. : Prentice Hall ; London : Pearson Education [distributor], 2008.Description: 464 pISBN:- 9780132447379 (pbk.) :
- 0132447371 (alk. paper)
- 647.94068 BER
- TX911.3.M27 B475 2008
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Long Loan | TUS: Midlands, Main Library Athlone General Lending | 647.94068 BER (Browse shelf(Opens below)) | 1 | Available | 208069 | ||
Long Loan | TUS: Midlands, Main Library Athlone General Lending | 647.94068 BER (Browse shelf(Opens below)) | 1 | Available | 208072 | ||
Long Loan | TUS: Midlands, Main Library Athlone General Lending | 647.94068 BER (Browse shelf(Opens below)) | 1 | Available | 208070 | ||
Long Loan | TUS: Midlands, Main Library Athlone General Lending | 647.94068 BER (Browse shelf(Opens below)) | 1 | Available | 208071 |
Includes bibliographical references and index.
Part 1.Organizational behavior essentials -- 1.Customer care -- 2.Communicating in organizations -- 3.Understanding the diverse environment -- 4.The power of teams in hospitality -- 5.Group problem solving and decision making -- Part 2.The individual and the organization -- 6.Managing time -- 7.Managing stress -- 8.Promoting creativity -- 9.Setting personal and professional goals -- Part 3.Key management tasks -- 10.Managing conflict -- 11.Motivating employees -- 12.Counselling employees -- 13.Power and politics in organizations -- 14.Leading hospitality organizations -- 15.Icebreakers and closers.
This organizational behaviour text focuses on the hospitality industry, delving into the concepts that are relevant to students who plan to enter the industry. Hospitality organizations today must achieve excellence in human relations, and that success starts with quality organizational behaviour.