Your search returned 187 results.

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		No cover image available Customer service management training 101 [electronic resource] : quick and easy techniques that get great results / Renée Evenson. by Evenson, Renee, 1951- ProQuest (Firm) Edition: 1st ed. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York : American Management Association, c2012 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Strategic customer management [electronic resource] : strategizing the sales organization / Nigel F. Piercy and Nikala Lane. by Piercy, Nigel Lane, Nikala ProQuest (Firm) Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Oxford ; New York : Oxford University Press, 2009 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available High tech, high touch [electronic resource] : library customer service through technology / Lynn Jurewicz and Todd Cutler. by Jurewicz, Lynn Cutler, Todd ProQuest (Firm) Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Chicago : American Library Association, 2003 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Design like Apple [electronic resource] : seven principles for creating insanely great products, services, and experiences / John Edson. by Edson, John, 1966- ProQuest (Firm) Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Hoboken, N.J. : Wiley, 2012 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Clients first [electronic resource] : the two word miracle / Joseph Callaway, JoAnn Callaway. by Callaway, Joseph, 1943- Callaway, JoAnn, 1944- ProQuest (Firm) Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Hoboken, N.J. : Wiley, 2012, c2013 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Private banking [electronic resource] : building a culture of excellence / Boris F. J. Collardi. by Collardi, Boris F. J ProQuest (Firm) Series: Wiley finance Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Singapore : John Wiley & Sons Singapore Pte. Ltd., c2012 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Service-ability [electronic resource] : create a customer centric culture and gain competitive advantage / Kevin Robson. by Robson, Kevin ProQuest (Firm) Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Chichester : Wiley, 2013 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Luxury retail management [electronic resource] : how the world's top brands provide quality product and service support / Michel Chevalier, Michel Gutsatz. by Chevalier, Michel Gutsatz, Michel ProQuest (Firm) Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Singapore : Wiley, 2012 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Branded customer service [electronic resource] : the new competitive edge / by Janelle Barlow and Paul Stewart. by Barlow, Janelle, 1943- Stewart, Paul ProQuest (Firm) Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: San Francisco, Calif. : Berrett-Koehler, 2006 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Reshaping retail [electronic resource] : why technology is transforming the industry and how to win in the new consumer driven world / Stefan Niemeier, Andrea Zocchi, and Marco Catena. by Niemeier, Stefan, 1973- Zocchi, Andrea Catena, Marco, 1977- ProQuest (Firm) Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Chichester, West Sussex, U.K. : Wiley, c2013 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		Demand-driven inventory optimization and replenishment : creating a more efficient supply chain / Robert A. Davis. [electronic resource] by Davis, Robert A, 1947- Series: Wiley and SAS business series Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Hoboken, New Jersey : Wiley, [2013]Copyright date: ©2013 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation / Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward. [electronic resource] by Blunt, Carolyn Hill-Wilson, Martin Ward, Andrew Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Chichester, England : Wiley, 2013Copyright date: ©2013 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance / Dave Mitchell. [electronic resource] by Mitchell, Dave, 1961- Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Hoboken, New Jersey : Wiley, 2014Copyright date: ©2014 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Project stakeholder management [electronic resource] / Pernille Eskerod and Anna Lund Jepsen. by Eskerod, Pernille Jepsen, Anna Lund, 1963- ProQuest (Firm) Series: Fundamentals of project management Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Burlington, Vt. : Gower, 2013 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (2)Location, call number: Athlone Online eBook, ... Place recall Add to cart (remove)
		Customer service in the information environment / Guy St. Clair. [electronic resource] by St. Clair, Guy, 1940- Series: Information services management Material type: Text; Format: available online ; Literary form: Not fiction Publisher: London ; New Jersey : Bowker-Saur, [1993]Copyright date: ©1993 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available What's the future of business? [electronic resource] : changing the way businesses create experiences / Brian Solis. by Solis, Brian ProQuest (Firm) Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Hoboken, N.J. : John Wiley & Sons, c2013 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		Customer service in Ireland / Suzanne Twomey. by Twomey, Suzanne Edition: 3rd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Dublin : Gill & Macmillan, c2012 Availability: Items available for loan: TUS: Midlands, Main Library (3)Location, call number: Athlone General Lending 658.81209415 TWO, ... Place hold Place recall Add to cart (remove)
		The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior / Michael W. Lowenstein. [electronic resource] by Lowenstein, Michael W, 1942- [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2011Copyright date: ©2012 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		Buying and selling information : a guide for information professionals and salespeople to build mutual success / Michael L. Gruenberg. [electronic resource] by Gruenberg, Michael L, 1946- [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Medford, New Jersey : Information Today, Inc., 2014Copyright date: ©2014 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available The daily you [electronic resource] : how the new advertising industry is defining your identity and your worth / Joseph Turow. by Turow, Joseph ProQuest (Firm) Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New Haven : Yale University Press, c2011 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available 25th anniversary special issue [electronic resource] : celebrating 25 years of the best in facilities management. by ProQuest (Firm) Series: Facilities ; 11/12 Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Bradford, England : Emerald Group Publishing, c2007 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available International journal of retail & distribution management. Volume 39, Number 3, Individualism In retailing [electronic resource] / guest editors: Mark A. P. Davies and K. Waite. by Davies, Mark A. P Waite, Kathryn ProQuest (Firm) Series: International journal of retail & distribution management ; v. 39, no. 3. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: [Bradford, UK] : Emerald, 2011 Other title: International journal of retail and distribution management. Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available The TQM journal [electronic resource] : the international review of organizational improvement. Volume 23, Number 2, The theory of attractive quality / guest editors: Lars Witell, Martin Löfgren and Anders Gustafsson. by Witell, Lars Löfgren, Martin Gustafsson, Anders, 1964- ProQuest (Firm) Series: TQM journal ; v. 23, no. 2 Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: [Bradford, UK] : Emerald, 2011 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations / Derek R. Allen. [electronic resource] by Allen, Danica R, 1959- [author.] American Society for Quality Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2004Copyright date: ©2004 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		Client service excellence : the 10 commandments / by Larry O'Sullivan. [electronic resource] by O'Sullivan, Larry [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Randburg, Republic of South Africa : Knowres Publishing, 2010 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		Supply chain performance and evaluation models / Dominique Estampe. [electronic resource] by Estampe, Dominique [author.] Series: Focus : Control Systems And Industrial Engineering Series Material type: Text; Format: available online ; Literary form: Not fiction Publisher: London, England ; Hoboken, New Jersey : ISTE : Wiley, 2014Copyright date: ©2014 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		Startupland : how three guys risked everything to turn an idea into a global business / Mikkel Svane, Carlye Adler. [electronic resource] by Svane, Mikkel [author.] Adler, Carlye [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Hoboken, New Jersey : Jossey-Bass & Pfeiffer Imprints, Wiley, [2015]Copyright date: ©2015 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		Effective client management in professional services : how to build successful client relationships / Jack Berkovi. [electronic resource] by Berkovi, Jack [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Surrey, England ; Burlington, Vermont : Gower Publishing Limited : Gower Publishing Company, 2014Copyright date: ©2014 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (2)Location, call number: Athlone Online eBook, ... Place recall Add to cart (remove)
		Above the line : how to create a company culture that engages employees, delights customers and delivers results / Michael Henderson. [electronic resource] by Henderson, Michael [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Milton, Queensland, [Australia] : Wiley, 2014Copyright date: ©2014 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		Your customer rules! : delivering the Me2B experiences that today's customers demand / Bill Price, David Jaffe. [electronic resource] by Price, Bill, 1950- [author.] Jaffe, David, 1963- [author.] Edition: First edition. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: San Francisco, California : Jossey-Bass, [2015]Copyright date: ©2015 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		New routes to library success : 100+ ideas from outside the stacks / Elisabeth Doucett. [electronic resource] by Doucett, Elisabeth [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Chicago, [Illinois] : ALA Editions, 2015Copyright date: ©2015 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		Journal of service theory and practice : the 2013 Naples Forum on Service and its efforts to advance service theory and practice / guest editors, associate professor Francesco Polese, associate professor Cristina Mele and professor Evert Gummesson. [electronic resource] by Polese, Francesco [editor.] Mele, Cristina [editor.] Gummesson, Evert [editor.] Series: Journal of Service Theory and Practice ; Volume 25, Number 2 Material type: Text; Format: available online ; Literary form: Not fiction Publisher: [Bradford, England] : Emerald, [2015]Copyright date: ©[2015] Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		The experience : the 5 principles of Disney service and relationship excellence / Bruce Loeffler and Brian T. Church. [electronic resource] by Loeffler, Bruce [author.] Church, Brian T [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Hoboken, New Jersey : Wiley, 2015Copyright date: ©2015 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		Value proposition design : how to create products and services customers want : get started with; / Alex Osterwalder [and three others] ; designed by Trish Papadakos. [electronic resource] by Osterwalder, Alex [author.] Papadakos, Trish [designer.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Hoboken, New Jersey : Wiley, 2014Copyright date: ©2014 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		Digital disciplines : attaining market leadership via the cloud, big data, social, mobile, and the internet of things / Joe Weinman. [electronic resource] by Weinman, Joe, 1958- [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Hoboken, New Jersey : Wiley, 2015Copyright date: ©2015 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		Enhancing customer experience in the service industry : a global perspective / edited by Levent Altinay and Surya Poudel. [electronic resource] by Altinay, Levent [editor.] Poudel, Surya [editor.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Newcastle upon Tyne, England : Cambridge Scholars Publishing, 2015Copyright date: ©2015 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Relationship marketing [electronic resource] : theory and practice / edited by Francis Buttle. by Buttle, Francis ProQuest (Firm) Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: London : Paul Chapman, c1996 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		Build for change : revolutionizing customer engagement through continuous digital innovation / Alan Trefler. [electronic resource] by Trefler, Alan [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Hoboken, New Jersey : Wiley, 2014Copyright date: ©2014 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		Quality of experience engineering for customer added value services : from evaluation to monitoring / edited by Abdelhamid Mellouk, Antonio Cuadra-Sanchez. [electronic resource] by Mellouk, Abdelhamid [editor.] Cuadra-Sanchez, Antonio [editor.] Series: Networks and telecommunications series Material type: Text; Format: available online ; Literary form: Not fiction Publisher: London, England ; Hoboken, New Jersey : ISTE : Wiley, 2014Copyright date: ©2014 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Phone clones [electronic resource] : authenticity work in the transnational service economy / Kiran Mirchandani. by Mirchandani, Kiran, 1968- ProQuest (Firm) Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Ithaca : ILR Press, 2012 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		Services marketing / Christopher H. Lovelock. by Lovelock, Christopher H Series: The Prentice-Hall series in marketing Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Englewood Cliffs, N.J. : Prentice Hall, c1991 Availability: Items available for loan: TUS: Midlands, Main Library (3)Location, call number: Athlone General Lending 658.8 LOV, ... Place hold Place recall Add to cart (remove)
		No cover image available America's service meltdown [electronic resource] : restoring service excellence in the age of the customer / Raul Pupo. by Pupo, Raul ProQuest (Firm) Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Santa Barbara, Calif. : Praeger/ABC-CLIO, c2010 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Customer service in libraries [electronic resource] : best practices / edited by Charles Harmon, Michael Messina ; [introduction by Audra Caplan]. by Harmon, Charles, 1960- Messina, Michael Caplan, Audra ProQuest (Firm) Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Lanham : Scarecrow Press, Inc., 2013 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		Surprise! : The secret to customer loyalty in the service sector / Vincent P. Magnini. [electronic resource] by Magnini, Vincent P [author.] Series: 2014 digital library \| Marketing strategy collection Edition: First edition. Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2015 Other title: Secret to customer loyalty in the service sector. Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		Key account management : strategies to leverage information, technology, and relationships to deliver value to large customers / Joël Le Bon, Carl A. Herman. [electronic resource] by Le Bon, Joël (College teacher) [author.] Herman, Carl A [author.] Series: Selling and sales force management collection Edition: First edition. Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2015 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		Service excellence : creating customer experiences that build relationships / Ruth N. Bolton. [electronic resource] by Bolton, Ruth N. (Ruth Nancy) [author.] Series: Marketing strategy collection Edition: First edition. Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2016 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		Performance indicators for water supply services / Helena Alegre [and seven others]. [electronic resource] by Alegre, Helena [author.] Series: Manual of best practice Edition: Third edition. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: London, England : IWA Publishing, 2017Copyright date: ©2017 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		Service computing : concepts, methods, and technology / Zhaohui Wu, Shuiguang Deng, Jian Wu. [electronic resource] by Wu, Zhaohui [author.] Deng, Shuigang [author.] Wu, Jian [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Waltham, Massachusetts : Morgan Kaufman, 2015Copyright date: ©2015 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		Seamless : a hero's journey of digital disruption, adaptation and human transformation / Anders Sorman-Nilsson. [electronic resource] by Sörman-Nilsson, Anders [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: [Somerset, Massachusetts] : Wiley, [2016]Copyright date: ©[2016] Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Managing the customer experience : a measurement-based approach / Morris Wilburn. [electronic resource] by Wilburn, Morris, 1953- [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2006Copyright date: ©2007 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)

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Your search returned 187 results.