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Customer service in Ireland / Suzanne Twomey.

By: Material type: TextTextPublication details: Dublin : Gill & Macmillan, c2012.Edition: 3rd edDescription: viii, 292 p. : ill., forms ; 25 cmISBN:
  • 9780717152605 (pbk.)
  • 071715260X
Subject(s): DDC classification:
  • 658.81209415 TWO
Contents:
1.The customer is your business -- 2.Communications -- 3.On the telephone -- 4.Teamwork -- 5.Quality service -- 6.Market research-- 7.Case study - Ford -- 8.Dealing with difference -- 9.Consumer legislation -- 10.Preparting a customer care programme -- 11.Customer care programme case study - DX Ireland -- 12.Customer service and technology.
Holdings
Item type Current library Call number Copy number Status Date due Barcode
Long Loan TUS: Midlands, Main Library Athlone General Lending 658.81209415 TWO (Browse shelf(Opens below)) 1 Available 218969
Long Loan TUS: Midlands, Main Library Athlone General Lending 658.81209415 TWO (Browse shelf(Opens below)) 1 Available 218968
Long Loan TUS: Midlands, Main Library Athlone General Lending 658.81209415 TWO (Browse shelf(Opens below)) 1 Available 218967

Previous ed., 2007.

Includes bibliographical references.

1.The customer is your business -- 2.Communications -- 3.On the telephone -- 4.Teamwork -- 5.Quality service -- 6.Market research-- 7.Case study - Ford -- 8.Dealing with difference -- 9.Consumer legislation -- 10.Preparting a customer care programme -- 11.Customer care programme case study - DX Ireland -- 12.Customer service and technology.

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