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Customer service management training 101 [electronic resource] : quick and easy techniques that get great results / Renée Evenson.

By: Contributor(s): Material type: TextTextPublication details: New York : American Management Association, c2012.Edition: 1st edDescription: ix, 214 p. : formsSubject(s): Genre/Form: DDC classification:
  • 658.3/1245 23
LOC classification:
  • HF5415.5 .E894 2012
Online resources:
Contents:
Managing yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence.
Holdings
Item type Current library Call number Status Date due Barcode
Ebook TUS: Midlands, Main Library Athlone Online eBook (Browse shelf(Opens below)) Available

Includes index.

Managing yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence.

Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.

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