Customer service management training 101 [electronic resource] : quick and easy techniques that get great results / Renée Evenson.
Material type: TextPublication details: New York : American Management Association, c2012.Edition: 1st edDescription: ix, 214 p. : formsSubject(s): Genre/Form: DDC classification:- 658.3/1245 23
- HF5415.5 .E894 2012
Item type | Current library | Call number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|
Ebook | TUS: Midlands, Main Library Athlone Online | eBook (Browse shelf(Opens below)) | Available |
Includes index.
Managing yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.