The world of superservice : creating profit through a passion for customer service /
Irons, Ken.
The world of superservice : creating profit through a passion for customer service / Ken Irons. - Harlow : Addison-Wesley, 1997. - x, 246p. : ill. ; 24 cm.
Includes bibliographical references and index.
By asking questions on what makes super service, and the reason it is so important, Ken Irons encourages managers to learn how to achieve improvements in their organisation and bring their employees into the process as well.
9780201403848 (pbk.) : £15.95 0201403846 (pbk)
Customer relations.
Service industries--Management
Service industries--Quality control
Business and Management.
Customer services
Industry & industrial studies
658.812 IRO
The world of superservice : creating profit through a passion for customer service / Ken Irons. - Harlow : Addison-Wesley, 1997. - x, 246p. : ill. ; 24 cm.
Includes bibliographical references and index.
By asking questions on what makes super service, and the reason it is so important, Ken Irons encourages managers to learn how to achieve improvements in their organisation and bring their employees into the process as well.
9780201403848 (pbk.) : £15.95 0201403846 (pbk)
Customer relations.
Service industries--Management
Service industries--Quality control
Business and Management.
Customer services
Industry & industrial studies
658.812 IRO