Service management : strategy and leadership in service business / Richard Normann.
Material type: TextPublication details: Chichester : Wiley, c2000.Edition: 3rd edDescription: xix, 234p. : ill. ; 23 cmISBN:- 9780471494393 (pbk.) :
- 0471494399
- 658 NOR
- HD9980.5
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Long Loan | TUS: Midlands, Main Library Athlone General Lending | 658 NOR (Browse shelf(Opens below)) | 1 | Available | 121356 | ||
Long Loan | TUS: Midlands, Main Library Athlone General Lending | 658 NOR (Browse shelf(Opens below)) | 1 | Available | 124628 | ||
Long Loan | TUS: Midlands, Main Library Athlone General Lending | 658 NOR (Browse shelf(Opens below)) | 1 | Available | 124627 |
Previous ed.: 1991.
Includes bibliographical references (p. 229-230) and index.
The production of intangible products poses unique challenges to the world of management. This text provides a comprehensive framework on these issues, and looks into the characteristics and conditions necessary for success.