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Service management : strategy and leadership in service business / Richard Normann.

By: Material type: TextTextPublication details: Chichester : Wiley, c2000.Edition: 3rd edDescription: xix, 234p. : ill. ; 23 cmISBN:
  • 9780471494393 (pbk.) :
  • 0471494399
Subject(s): DDC classification:
  • 658 NOR
LOC classification:
  • HD9980.5
Summary: The production of intangible products poses unique challenges to the world of management. This text provides a comprehensive framework on these issues, and looks into the characteristics and conditions necessary for success.
Holdings
Item type Current library Call number Copy number Status Date due Barcode
Long Loan TUS: Midlands, Main Library Athlone General Lending 658 NOR (Browse shelf(Opens below)) 1 Available 121356
Long Loan TUS: Midlands, Main Library Athlone General Lending 658 NOR (Browse shelf(Opens below)) 1 Available 124628
Long Loan TUS: Midlands, Main Library Athlone General Lending 658 NOR (Browse shelf(Opens below)) 1 Available 124627

Previous ed.: 1991.

Includes bibliographical references (p. 229-230) and index.

The production of intangible products poses unique challenges to the world of management. This text provides a comprehensive framework on these issues, and looks into the characteristics and conditions necessary for success.

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