Superior customer service : the prompt approach to success / Michael Quinn, Lynda Byron.

By:

Quinn, Michael

Contributor(s):

Byron, Lynda

Material type: Text

TextPublication details: Dublin : Oak Tree, 1999.Description: 108p. ; 30 cmISBN:

9781860761171 (pbk.) :
1860761178

Subject(s):

DDC classification:

658.812 QUI

LOC classification:

HF5415.5

Summary: Aimed at managers seeking to improve their customer service, this text uses case studies to present a customer orientated strategy for prioritising customer needs, reliability, people training, organization, measuring satisfaction and technology.

Holdings ( 1 )
Title notes ( 1 )

Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Long Loan	TUS: Midlands, Main Library Athlone General Lending	658.812 QUI (Browse shelf(Opens below))	1	Available		115555

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Aimed at managers seeking to improve their customer service, this text uses case studies to present a customer orientated strategy for prioritising customer needs, reliability, people training, organization, measuring satisfaction and technology.