On great service : a framework for action.
Berry, Leonard L.
On great service : a framework for action. Leonard L. Berry. - New York ; London : Free, 1995. - 288p. ; 24 cm.
Includes bibliographical references (p. 271-281) and index.
A framework for great service -- Nurture service leadership -- Build a service quality information system -- Create a service strategy -- Commit to the principles of great service -- Organize for great service -- Embrace technology -- Compete for talent -- Develop service skills and knowledge -- Empower servers to serve -- Work at teamwork -- Measure performance, reward excellence -- The artistry of great service.
9780029185551 (hbk.) : £18.99 0029185556 : $28.00
94041391
Customer services--Management--United States--Case studies
Customer services--Quality control
Organizational effectiveness.
Customer services.
Business and Management.
Production & quality control management
Customer services
Hospitality & service industries
Customer services
658.562 BER
On great service : a framework for action. Leonard L. Berry. - New York ; London : Free, 1995. - 288p. ; 24 cm.
Includes bibliographical references (p. 271-281) and index.
A framework for great service -- Nurture service leadership -- Build a service quality information system -- Create a service strategy -- Commit to the principles of great service -- Organize for great service -- Embrace technology -- Compete for talent -- Develop service skills and knowledge -- Empower servers to serve -- Work at teamwork -- Measure performance, reward excellence -- The artistry of great service.
9780029185551 (hbk.) : £18.99 0029185556 : $28.00
94041391
Customer services--Management--United States--Case studies
Customer services--Quality control
Organizational effectiveness.
Customer services.
Business and Management.
Production & quality control management
Customer services
Hospitality & service industries
Customer services
658.562 BER