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Call center benchmarking [electronic resource] : how good is "good enough" / by Jon Anton and David Gustin ; assisted by Stijn Spit. by Series: Customer access management
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: West Lafayette, Ind. : Ichor Business Books/Purdue University Press, c2000
Online access:
Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook.
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Wake up your call center [electronic resource] : how to be a better call center agent / Rosanne D'Ausilio. by Series: Customer access management
Edition: 4th ed.
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: West Lafayette, Ind. : Ichor Business Books, c2005
Online access:
Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook.
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Call center performance enhancement using simulation and modeling [electronic resource] / Jon Anton, Vivek Bapat, Bill Hall. by Series: Customer access management
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: West Lafayette, Ind. : Ichor Business Books, c1999
Online access:
Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook.
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