Conflict resolution : mediation tools for everyday worklife / Daniel Dana.
Material type: TextSeries: A briefcase book | Briefcase books seriesPublication details: New York ; London : McGraw-Hill, c2001.Description: xii, 169p. : ill. ; 23 cmISBN:- 9780071364317 (pbk.) :
- 9780071364317
- 658.4053 DAN
- HM1126
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Long Loan | TUS: Midlands, Main Library Athlone General Lending | 658.4053 DAN (Browse shelf(Opens below)) | 1 | Available | 205467 | ||
Short Loan | TUS: Midlands, Main Library Athlone General Lending | 658.4053 DAN (Browse shelf(Opens below)) | 1 | Available | 205466 |
Includes index.
1.What\'s a conflict -- 2.So what if there\'s a conflict -- 3.How to resolve any conflict -- 4.How to resolve a conflict between others -- 5.How to resolve a conflict between yourself and another -- 6.How to resolve team conflict -- 7.How to mediate all the time to prevent conflicts -- 8.Strategic management of organizational conflict.
Successful management depends on the ability to manage conflicts, quickly and effectively. This book provides hands-on information for communicating with employees, disciplining and even terminating employees.