Conflict resolution : mediation tools for everyday worklife /
Dana, Daniel.
Conflict resolution : mediation tools for everyday worklife / Daniel Dana. - New York ; London : McGraw-Hill, c2001. - xii, 169p. : ill. ; 23 cm. - A briefcase book . - Briefcase books series .
Includes index.
1.What\'s a conflict -- 2.So what if there\'s a conflict -- 3.How to resolve any conflict -- 4.How to resolve a conflict between others -- 5.How to resolve a conflict between yourself and another -- 6.How to resolve team conflict -- 7.How to mediate all the time to prevent conflicts -- 8.Strategic management of organizational conflict.
Successful management depends on the ability to manage conflicts, quickly and effectively. This book provides hands-on information for communicating with employees, disciplining and even terminating employees.
9780071364317 (pbk.) : £9.99 9780071364317
Interpersonal conflict.
Mediation.
Conflict management.
Business and Management.
Business & Management
Management decision making
Organizational theory & behaviour
HM1126
658.4053 DAN
Conflict resolution : mediation tools for everyday worklife / Daniel Dana. - New York ; London : McGraw-Hill, c2001. - xii, 169p. : ill. ; 23 cm. - A briefcase book . - Briefcase books series .
Includes index.
1.What\'s a conflict -- 2.So what if there\'s a conflict -- 3.How to resolve any conflict -- 4.How to resolve a conflict between others -- 5.How to resolve a conflict between yourself and another -- 6.How to resolve team conflict -- 7.How to mediate all the time to prevent conflicts -- 8.Strategic management of organizational conflict.
Successful management depends on the ability to manage conflicts, quickly and effectively. This book provides hands-on information for communicating with employees, disciplining and even terminating employees.
9780071364317 (pbk.) : £9.99 9780071364317
Interpersonal conflict.
Mediation.
Conflict management.
Business and Management.
Business & Management
Management decision making
Organizational theory & behaviour
HM1126
658.4053 DAN