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		The balanced scorecard : translating strategy into action / Robert S. Kaplan, David P. Norton. by Kaplan, Robert Steven Norton, David P, 1941- Norton, David P Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Boston, Mass. : Harvard Business Review, c1996 Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.4012 KAP. Place hold Place recall Add to cart (remove)
		The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld with Thomas Teal. by Reichheld, Frederick F Teal, Thomas Teal, Thomas, 1937- Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Boston, Mass. : Harvard Business School Press, 1996 Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.4 REI. Place hold Place recall Add to cart (remove)

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