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TQM in service industries : a practitioner's manual / I. Graham. by Series: TQM practitioner series | TQM practitioner series
Material type: Text Text
Publication details: Letchworth : Technical Communications (Publishing), 1993
Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.562 GRA.
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The role of the modern quality manager. Stephen J. Warwood. by Series: TQM practitioner series | TQM practitioner series
Material type: Text Text
Publication details: Letchworth : Technical Communications (Publishing), 1993
Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.562 WAR.
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Measuring service quality. John �vretveit. by Series: TQM practitioner series | TQM practitioner series
Material type: Text Text
Publication details: Letchworth : Technical Communications (Publishing), 1993
Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.562.
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