TQM in service industries : a practitioner's manual / I. Graham.
Material type: TextSeries: TQM practitioner series | TQM practitioner seriesPublication details: Letchworth : Technical Communications (Publishing), 1993.Description: 74 leavesISBN:- 9780946655656 (pbk) :
- 0946655650
- 658.562 GRA
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Long Loan | TUS: Midlands, Main Library Athlone General Lending | 658.562 GRA (Browse shelf(Opens below)) | 1 | Available | 105420 |
One of a series aimed at busy managers, and based on a belief that most managers do not have the time - or possibly the inclination - to read heavyweight tomes. The reports are written in a straightforward style, so that the information can be quickly and easily absorbed.