Total quality management : text with cases / John S. Oakland, Amrik S. Sohal.

By:

Oakland, John S

Contributor(s):

Material type: Text

TextPublication details: Oxford : Butterworth-Heinemann, 1996.Edition: Pacific Rim EdDescription: ix, 341p. : ill. ; 25cmISBN:

9780750689250 (pbk) :
0750689250 (pbk) :

Subject(s):

DDC classification:

658.562 OAK

Summary: Quality has now developed into the most important competitive weapon, with total quality management the way of managing for the future. This book is built around a five-part model, with the core of the model being the customer-supplier interface. Case studies are from the Pacific Rim region.

Holdings ( 1 )
Title notes ( 3 )

Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Long Loan	TUS: Midlands, Main Library Athlone General Lending	658.562 OAK (Browse shelf(Opens below))	1	Available		113106

Bibliography: p331-336. - Includes index.

Includes bibliographical references (p331-336) and index.

Quality has now developed into the most important competitive weapon, with total quality management the way of managing for the future. This book is built around a five-part model, with the core of the model being the customer-supplier interface. Case studies are from the Pacific Rim region.