Total quality management : text with cases /
Oakland, John S.
Total quality management : text with cases / John S. Oakland, Amrik S. Sohal. - Pacific Rim Ed. - Oxford : Butterworth-Heinemann, 1996. - ix, 341p. : ill. ; 25cm.
Bibliography: p331-336. - Includes index.
Includes bibliographical references (p331-336) and index.
Quality has now developed into the most important competitive weapon, with total quality management the way of managing for the future. This book is built around a five-part model, with the core of the model being the customer-supplier interface. Case studies are from the Pacific Rim region.
9780750689250 (pbk) : £27.50 0750689250 (pbk) : Đ27.50
Total quality management.
Total quality management--Case studies
Quality control.
Quality control--Case studies
Quality Assurance (QA) & Total Quality Management (TQM)
Political, socio-economic & strategic groupings
Pacific Ocean
Production & quality control management
658.562 OAK
Total quality management : text with cases / John S. Oakland, Amrik S. Sohal. - Pacific Rim Ed. - Oxford : Butterworth-Heinemann, 1996. - ix, 341p. : ill. ; 25cm.
Bibliography: p331-336. - Includes index.
Includes bibliographical references (p331-336) and index.
Quality has now developed into the most important competitive weapon, with total quality management the way of managing for the future. This book is built around a five-part model, with the core of the model being the customer-supplier interface. Case studies are from the Pacific Rim region.
9780750689250 (pbk) : £27.50 0750689250 (pbk) : Đ27.50
Total quality management.
Total quality management--Case studies
Quality control.
Quality control--Case studies
Quality Assurance (QA) & Total Quality Management (TQM)
Political, socio-economic & strategic groupings
Pacific Ocean
Production & quality control management
658.562 OAK