Managing and improving service quality and delivery / L. Randall and M. Senior.

By:

Randall, L

Contributor(s):

Material type: Text

TextSeries: TQM practitioner series | TQM practitioner seriesPublication details: Letchworth : Technical Communications, c1992.Description: v,73pISBN:

9780946655649 (spiral) :
0946655642 (pbk.) :

Subject(s):

DDC classification:

658.562 RAN
658.562 20

Summary: One of a series aimed at busy managers, and based on a belief that most managers do not have the time - or possibly the inclination - to read heavyweight tomes. The reports are written in a straightforward style, so that the information can be quickly and easily absorbed.

Holdings ( 1 )
Title notes ( 1 )

Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Long Loan	TUS: Midlands, Main Library Athlone General Lending	658.562 RAN (Browse shelf(Opens below))	1	Available		105415

One of a series aimed at busy managers, and based on a belief that most managers do not have the time - or possibly the inclination - to read heavyweight tomes. The reports are written in a straightforward style, so that the information can be quickly and easily absorbed.