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The road to hospitality : skills for the new professional / Vivienne O'Shannessy, Dean Minett.

By: Contributor(s): Material type: TextTextPublication details: Frenchs Forest, N.S.W. : Hospitality, 2003.Edition: 2nd edDescription: viii, 291 p. ; 25 cmISBN:
  • 9781862505254 (pbk.) :
  • 9781862505254
Subject(s): DDC classification:
  • 338.4791 OSH
Contents:
1.Developing hospitality industry knowledge -- 2.Working with colleagues and customers -- 3.Working in a socially diverse environment -- 4.Following health, safety and security procedures -- 5.Following owrkplace hygiene procedures -- 6.Communicating on the telephone -- 7.Promoting products and services to customers -- 8.Dealing with conflict situations -- 9.Coaching others in job skills -- 10.Career paths and job-seeking skills.
Summary: This title provides information at a pace designed to suit the learning needs of students at whom it is aimed. This edition addresses the needs of the introductory Competency Standards as laid out in the ANTA Hospitality Training Package.
Holdings
Item type Current library Call number Copy number Status Date due Barcode
Long Loan TUS: Midlands, Main Library Athlone General Lending 338.4791 OSH (Browse shelf(Opens below)) 1 Available 200729
Long Loan TUS: Midlands, Main Library Athlone General Lending 338.4791 OSH (Browse shelf(Opens below)) 1 Available 200730

Previous ed.: Sydney, N.S.W.: Prentice Hall Australia, 1999.

Includes bibliographical references (p. 283-285) and index.

1.Developing hospitality industry knowledge -- 2.Working with colleagues and customers -- 3.Working in a socially diverse environment -- 4.Following health, safety and security procedures -- 5.Following owrkplace hygiene procedures -- 6.Communicating on the telephone -- 7.Promoting products and services to customers -- 8.Dealing with conflict situations -- 9.Coaching others in job skills -- 10.Career paths and job-seeking skills.

This title provides information at a pace designed to suit the learning needs of students at whom it is aimed. This edition addresses the needs of the introductory Competency Standards as laid out in the ANTA Hospitality Training Package.

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