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Please your guests : a business guide for small hotels, B&B's, guesthouses & farmhouses / Roy Hayter & Annette Allmark.

By: Contributor(s): Material type: TextTextPublication details: Basingstoke : Macmillan, 1998.Description: 60p. : ill. ; 25 cmISBN:
  • 9780333751138 (pbk.) :
  • 0333751132
Subject(s): DDC classification:
  • 647.068 HAY
Summary: Satisfied guests are crucial to business success. This guide will help proprietors of small hotels and guesthouses focus on what guests really value and how to avoid pitfalls while handling difficult-to-please customers.
Holdings
Item type Current library Call number Copy number Status Date due Barcode
Long Loan TUS: Midlands, Main Library Athlone General Lending 647.068 HAY (Browse shelf(Opens below)) 1 Available 119150
Long Loan TUS: Midlands, Main Library Athlone General Lending 647.068 HAY (Browse shelf(Opens below)) 1 Available 116635
Long Loan TUS: Midlands, Main Library Athlone General Lending 647.068 HAY (Browse shelf(Opens below)) 1 Available 113365
Long Loan TUS: Midlands, Main Library Athlone General Lending 647.068 HAY (Browse shelf(Opens below)) 1 Available 116636

Includes index.

Includes index.

Satisfied guests are crucial to business success. This guide will help proprietors of small hotels and guesthouses focus on what guests really value and how to avoid pitfalls while handling difficult-to-please customers.

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