Please your guests : a business guide for small hotels, B&B's, guesthouses & farmhouses / Roy Hayter & Annette Allmark.
Material type: TextPublication details: Basingstoke : Macmillan, 1998.Description: 60p. : ill. ; 25 cmISBN:- 9780333751138 (pbk.) :
- 0333751132
- 647.068 HAY
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Long Loan | TUS: Midlands, Main Library Athlone General Lending | 647.068 HAY (Browse shelf(Opens below)) | 1 | Available | 119150 | ||
Long Loan | TUS: Midlands, Main Library Athlone General Lending | 647.068 HAY (Browse shelf(Opens below)) | 1 | Available | 116635 | ||
Long Loan | TUS: Midlands, Main Library Athlone General Lending | 647.068 HAY (Browse shelf(Opens below)) | 1 | Available | 113365 | ||
Long Loan | TUS: Midlands, Main Library Athlone General Lending | 647.068 HAY (Browse shelf(Opens below)) | 1 | Available | 116636 |
Includes index.
Includes index.
Satisfied guests are crucial to business success. This guide will help proprietors of small hotels and guesthouses focus on what guests really value and how to avoid pitfalls while handling difficult-to-please customers.