The road to hospitality : skills for the new professional / Vivienne O'Shannessy, Dean Minett.
Material type: TextPublication details: Frenchs Forest, N.S.W. : Hospitality, 2003.Edition: 2nd edDescription: viii, 291 p. ; 25 cmISBN:- 9781862505254 (pbk.) :
- 9781862505254
- 338.4791 OSH
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Long Loan | TUS: Midlands, Main Library Athlone General Lending | 338.4791 OSH (Browse shelf(Opens below)) | 1 | Available | 200729 | ||
Long Loan | TUS: Midlands, Main Library Athlone General Lending | 338.4791 OSH (Browse shelf(Opens below)) | 1 | Available | 200730 |
Previous ed.: Sydney, N.S.W.: Prentice Hall Australia, 1999.
Includes bibliographical references (p. 283-285) and index.
1.Developing hospitality industry knowledge -- 2.Working with colleagues and customers -- 3.Working in a socially diverse environment -- 4.Following health, safety and security procedures -- 5.Following owrkplace hygiene procedures -- 6.Communicating on the telephone -- 7.Promoting products and services to customers -- 8.Dealing with conflict situations -- 9.Coaching others in job skills -- 10.Career paths and job-seeking skills.
This title provides information at a pace designed to suit the learning needs of students at whom it is aimed. This edition addresses the needs of the introductory Competency Standards as laid out in the ANTA Hospitality Training Package.