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Key concepts in hospitality management / edited by Roy C. Wood.

Contributor(s): Material type: TextTextSeries: SAGE key conceptsPublication details: London : SAGE, 2013.Description: xiv,180p. ; 25 cmISBN:
  • 9781446200698 (pbk.) :
  • 9781446200681 (hbk.) :
Subject(s): DDC classification:
  • 647.94068 WOO
Contents:
Editor\'s introduction. Roy C. Wood -- Accommodation, lodging and facilities management. Roy C. Wood -- Beverages and beverage management. Gareth Currie -- Consumer behaviour in hospitality. Bert Smit -- Customer relationship management in hospitality. Alaf W. Hermans -- Design for hotels, Geoff Marie -- Entrepreneurship in hospitality. Stephen Ball -- Food, beverage and restaurant management. Gareth Currie -- Food produciton and service systems. Roy C. Wood -- Franchising. E. Hachemi Aliouche and Udo A. Schlentrich -- Front Office Management. Simen Kooi -- Gastronomy and haute cuisine. Marc B. Stierand.
Holdings
Item type Current library Call number Copy number Status Date due Barcode
Long Loan TUS: Midlands, Main Library Athlone General Lending 647.94068 WOO (Browse shelf(Opens below)) 1 Available 217739
Long Loan TUS: Midlands, Main Library Athlone General Lending 647.94068 WOO (Browse shelf(Opens below)) 1 Available 217462

Includes bibliographical references.

Editor\'s introduction. Roy C. Wood -- Accommodation, lodging and facilities management. Roy C. Wood -- Beverages and beverage management. Gareth Currie -- Consumer behaviour in hospitality. Bert Smit -- Customer relationship management in hospitality. Alaf W. Hermans -- Design for hotels, Geoff Marie -- Entrepreneurship in hospitality. Stephen Ball -- Food, beverage and restaurant management. Gareth Currie -- Food produciton and service systems. Roy C. Wood -- Franchising. E. Hachemi Aliouche and Udo A. Schlentrich -- Front Office Management. Simen Kooi -- Gastronomy and haute cuisine. Marc B. Stierand.

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